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  • 2018 Corporate Responsibility Report

Honing skills

Digitalization is changing almost every area of our lives. We work to ensure everyone – across all generations – can enjoy the opportunities of digitalization and make a confident, positive, active and equal contribution in shaping these changes. One of the ways we do this is by providing practical information and support. Our platform pools a range of offerings that promote media literacy among children, young people and adults. One example is our 1001 TRUTH platform img, which takes a practical look at aspects of the digital world that are relevant to wider society.

The Deutsche Telekom Stiftung foundation is committed to improving education in terms of digital teaching and learning and STEM img subjects (science, technology, engineering and mathematics). To this end, the foundation provides independent support for projects and programs across the entire institutional education chain.

A dedicated protection of minors page that is integrated into our Group website sets out our child protection activities in Germany. This meets the transparency requirements associated with our international voluntary commitments, such as the ICT img Coalition and the Alliance to Better Protect Minors Online, which aim to make the internet a safe environment for children and young people.

Teachtoday – an initiative for safe, competent media use

Our contribution to the SDGs

The Teachtoday initiative supports children, young people, parents, grandparents and teachers by providing practical tips and materials on how to use media safely and proficiently – irrespective of age, previous experience or potential limitations. One of the tools developed by the initiative is a media obstacle course that offers a fun way of learning about how to use digital media safely. In 2018, some of the stations in the obstacle course were translated into simple language versions and presented at a summer event hosted by an organization based in Bonn that helps people with disabilities live with greater independence.

All information and materials are available at in seven languages (German, English, Croatian, Montenegrin, Polish, Romanian and Hungarian) and cover a wide range of topics centering on family, school and leisure time. The materials prompt families and teachers to communicate with each other and to encourage children and young people to develop appropriate skills and help shape the digital world.

Teachtoday also has its own YouTube channel with short catchy videos about safe, proficient internet use, data protection, and how truthful people are online.

Projects win awards at the Summit for Kids
In 2018, the annual “Media sure! But secure.” competition focused on the topic of “Responsibility online”. A call was put out for projects that show how children and young people can take responsibility online. After qualifying for the final in a public online poll, six teams presented their concepts at this year’s Summit for Kids in November 2018. First place was awarded to Class 7a from Georg Friedrich Händel Grammar School in Berlin for their video featuring a song they wrote that shows typical ways children and young people use digital media and offers tips on how they should behave.

Events with our partners – taking online safety on tour
As part of 2018’s Safer Internet Day, the Teachtoday initiative invited children to attend a day of campaigning at the Deutsches Museum Bonn. Under the slogan “Create, connect and share respect: A better internet starts with you”, Dr. Thomas Kremer, Board of Management member for Data Privacy, Legal Affairs and Compliance at Deutsche Telekom, talked with over 50 schoolchildren from Elisabeth Selbert Comprehensive School about their responsibilities when using the web. Afterwards, the children attended workshops on the challenges young people sometimes face when using messenger services, YouTube or social media. The participants created their own comics and animations to show that you can’t share other people’s photos without asking them first, that there are fundamental rules for chatting online too, that you shouldn’t blindly follow influencers and there are some private things that don’t belong on the web.

Teachtoday was also present at the “Media 2018” Federal Youth Conference held in March 2018 in Rostock. More than 300 “media scouts” took part – specially trained young people who advise their fellow students on how to use the internet. During the event, Teachtoday showcased its wide range of materials that the media scouts can use at school, including a media proficiency test and the media obstacle course.

An award-winning initiative
In 2018, Teachtoday received two “Comenius EduMedia Awards” from Gesellschaft für Pädagogik und Information (Association for Teaching and Information). The first, in the “IT, communication and media education” category, went to the initiative as a whole and the second, in the “General multimedia products” category, went to the Scroller media magazine.

Deutsche Telekom also secured victory in the #SaferInternet4EU Awards, which were launched in 2018 as part of the campaign of the same name formed by Mariya Gabriel, the EU Commissioner for the Digital Economy and Society. The objective of this campaign is to help schools, associations for young people, parents, children and young people make the internet a safer place. The awards recognized exemplary projects by organizations, teachers and schoolchildren that work towards the same aim. Deutsche Telekom’s Teachtoday initiative came second place in the “Organizations” category.

Annette Reuter

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Annette Reuter

Coding Workshops for Kids in Poland

Coding is a serious matter for many people and it is associated with complex and painstaking work to save hundreds and perhaps thousands of lines of code. However, programming language is no different from the language we use every day as far as IT specialists are concerned. That’s why thousands of volunteers encourage ordinary citizens to learn about coding in the EU Code Week and help them to understand the principles of programming.

For the second year in a row, together with the CoderDojo Foundation, T-Mobile Polska has been promoting coding projects throughout the year 2018.  During the summer holidays, the children of the company's employees had a chance to participate in a day camp, where they learned to program in Scratch and built robots. T-Mobile Polska also holds coding classes every week at the company facilities in Warsaw. There are also classes in Łódź and 15 other cities. These classes are open for everybody who would like to get familiar with the world of coding.

These activities culminated in SuperDojo 2018, organized by T-Mobile and the CoderDojo Poland Foundation. It took place on 20 October at the T-Mobile headquarters at ul. Marynarska 12 in Warsaw and was attended by about 350 people. Clubs from all over Poland and the most interesting finalists of the T-Mobile Cool Grants competition all held presentations, lectures and workshops.

Super Dojo is a part of The EU Code Week which is a grassroots initiative set up six years ago by the Young Advisors’ Group working with the European Commission. Clubs from all over Poland held free and open workshops for children and young people.  An important element of the initiative is to engage participants from a variety of sectors, such as teachers, engineers, the business world, non-governmental organizations, schools, etc. in their actions.

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Fostering Education and Digitalization in Greece

Access to the Digital World Program
Because "digital skills do not go with age…", COSMOTE has been contributing to the development of technological skills among older people with the "Access to the Digital World" Program. The program has been running since 2012 and aims to promote lifelong learning, improve quality of life, and contribute to the development of technological skills among people with an average age of 64 years. Over the past 5 years, more than 7,000 people have participated in the program. In 2018, a total of five educational centers operated in Athens and Thessaloniki. All the participants learned how to use the tablet, navigate the Internet, enter the "world" of social media, and use applications to make their everyday lives easier (notes, calendar, notifications, webcam, maps, etc.).

COSMOTE Scholarship Program
COSMOTE ran its Scholarship Program for the 17th consecutive year. The program provides 36 scholarships for first-year students facing financial and social difficulties with a total value of € 650,000. Alongside financial support, COSMOTE offered the scholars fixed and mobile products and services free of charge to cover their telecommunication needs for the duration of their studies along with cable TV services. Over a period of 17 years, the program has provided a total of 658 scholarships valued at more than € 5.5 million.

Safer Internet & COSMOTE Family in Greece

In 2018, COSMOTE Family was launched: A series of services, activations, and tools had been designed to help families enter the digital world with safety. The proposition was based on three dimensions: educate parents, join forces with recognized bodies, and launch new services. Parent education included the portal, where parents can navigate through articles, e-learning courses, and interviews. This was all reinforced by collaboration with organizations, such as the Hellenic Safer Internet Center run by the Foundation for Research and Technology (FORTH) and the Hellenic Society for the Study of Internet Addiction Disorder. Finally, the services launched were mobile family rate plans, with data limits for appropriate child use and an advanced parental control application for safe navigation of children on the Internet and social media.

Getting a head start with digital technologies – our Scroller magazine for children

The Teachtoday initiative’s media magazine Scroller was published twice in 2018. Aimed at children aged nine to twelve, it features exciting stories and interviews revealing what using media safely and proficiently is all about. Handy tips help readers get to grips with the world of digital media. Do-it-yourself elements, games and puzzles encourage children to actively question how they can use media safely. The magazine also provides information for parents and teachers in special supplements. Scroller is available online or as a free printed version that has a circulation of 20,000 and 18,000 subscribers. The portal is available in German and English. The first edition “Mobile ready” was reprinted in 2018 and put out in T-Shops.

Medien, aber sicher. SCROLLER - das Medienmagazin für Kinder

In 2018, Scroller was once again recommended by the German Reading Foundation (Stiftung Lesen) as a way of promoting safe, proficient media use. The publication also won the 2019 German Design Award in the “Audiovisual” category for its animation series “Did you know?”.

Digital Inclusion of Senior Citizens and School Children in Czech Republic

As part of its e-safety strategy, T-Mobile Czech Republic has issued a brochure called “Safely on the Net” that will be distributed free of charge to our customers in the shops. The illustrated and lifestyle-like publication was written in cooperation with a specialist on e-safety. It is intended for all users of the Internet but with the main focus on parents. It includes tips on avoiding risks when using computers, the Internet, and social networks in particular.

The main part is dedicated to tips on the protection of children from potential abuse and the Školák (“Schoolchild”) package is a special offer for parents of schoolchildren. Independently of the child’s mobile credit, parents can purchase the package to keep an eye on their children’s movements, protect them against inappropriate content on the Internet and keep track of their mobile credit. The package is linked to the “Surfie” application. This app is provided free of charge and makes it possible to track the location of children and restrict viewing of Internet content.

The app is in the Czech language, works with iOS and Android operating systems and includes three licenses. These can be used to protect three children or they can be installed on three different devices. The app requires Internet access and the bundle therefore contains a 10 MB data allowance per month for the child. After the data allowance has been used up, the Internet access speed slows down. However, children will still be able to use the app.

Code+Design Camps@Deutsche Telekom – an adventure playground for young programmers

Our contribution to the SDGs

Getting young people excited about IT is the aim behind the “Code+Design Camps@Deutsche Telekom”. We organized the first of these camps in 2018, from August 23 to 26 in the Telekom Dome, Bonn, and October 22 to 27 in our flagship store in Düsseldorf. Under the professional guidance of dedicated employees from our IT department, some 150 youngsters aged 14 to 21 got to grips with new technologies and honed their IT skills, designing and programming apps, websites, games and robots based on their own concepts and ideas. Previous knowledge of programming was not a prerequisite to attending the event. The camps, which gave our staff a chance to discover intergenerational learning, too, also focused on teamwork and creativity. What’s more, an exciting entertainment program got the ideas flowing in Düsseldorf, with participants given the chance to try out a 3D printer, enter the world of virtual reality, compete with a professional eSports team and have a go at DJing. The one-week event was complemented by talks on topics such as the darknet, digital friendships, digital loneliness and proper conduct on social networking sites.

On November 21 and 22, the Telekom Dome in Bonn also played host to a “Code+Design Camp Special” for employees of the Data Privacy, Legal Affairs and Compliance Board department. Among other things, the program included a programming and robotics workshop and a taster session on topics such as hacking, social engineering and the darknet.

The concept for the camps is based on a collaboration between the Berlin-based start-up Code+Design Initiative e.V. and Deutsche Telekom AG. This new training and development format stems from the IT@Motion transformation initiative launched by Deutsche Telekom IT. Further Code+Design Camps are planned for 2019 in various departments and Group locations.

Shaping education – the Deutsche Telekom Stiftung foundation

Our contribution to the SDGs

The Deutsche Telekom Stiftung is dedicated to promoting quality education for a digital world, with a special focus on science, technology, engineering and mathematics (STEM img). The foundation combines its activities under the categories of “education drivers”, “education opportunities”, “education innovations” and “education dialog”. In November 2018, Germany’s former Federal Minister of the Interior, Dr. Thomas de Maizière, joined the Deutsche Telekom Stiftung foundation as Chairperson, succeeding Professor Wolfgang Schuster. Professor Ulrike Cress, Executive Director of the Leibniz-Institut für Wissensmedien (IWM) in Tübingen, was appointed as the foundation’s Deputy Chairperson with effect from July 1, 2018.

Deutsche Telekom Stiftung – fields of action

Forum Bildung Digitalisierung (Digitalization education forum)
Together with six other German foundations, the Deutsche Telekom Stiftung lends its support to the Forum Bildung Digitalisierung (“Digitalization education forum”). The aim is to enhance the education system and promote equal opportunities and participation using digital media. The three core topics are “personalized learning”, “developing skills”, and “shaping change”. When it comes to personalized learning, digital media can be used to give different target groups access to different learning approaches, including people with disabilities, particularly talented people and refugees. The goal of the second core topic is to convey the media skills necessary for living an independent life. “Shaping change” focuses on developing an educational concept for using digital media at educational institutions and within the education system. The “” workshop focuses on changing the school and learning culture through the use of digital media. In the 2018/19 school year, 25 schools that are already successfully incorporating digital media into lessons have been invited to attend this workshop.

“Inquisitive minds” day-care center competition
“Inquisitive minds” is a nationwide day-care center competition in Germany initiated by the Deutsche Telekom Stiftung and the Little Scientists’ House foundation. The competition picks out and presents awards to outstanding projects that spark young children’s interest in science, technology, engineering and mathematics. Its founders aim to show their appreciation for the dedicated efforts of day-care center staff and encourage them to continue their excellent work in the field of early learning. The 16 state champions, who received their awards in June 2018 in Berlin, were each given 2,000 euros. On top of that, each of the five national champions also received 3,000 euros to support educational work in their day-care center. Special awards of 2,000 euros were also handed out, with the total prize money amounting to 80,000 euros.

The Future of STEM Learning
Since 2018, the Deutsche Telekom Stiftung foundation has supported the initiative “The Future of STEM Learning”, developing and testing concepts for high-quality STEM lessons in the digital world and integrating them into teacher training programs in collaboration with five German universities. In their development work, the universities receive support from experts based in Germany, Estonia, the Netherlands and Austria – including media educationalists, teaching and learning researchers, STEM pedagogy specialists, and school teachers. In total, the Deutsche Telekom Stiftung has invested 1.6 million euros in this project.

Vocational schools going digital
What must vocational schools teach young people to equip them for their professional and personal lives in a digitalized world? Since 2018, the Deutsche Telekom Stiftung has been cooperating with ten German vocational schools to determine which inter-professional and occupation-specific digital skills vocational school students need to learn – and which conditions need to be established in such schools to incorporate digital media into their lessons and everyday routine in a beneficial way. Findings are made available to other schools. Researchers from the Institute for Information Management at the University of Bremen supervise the project. Four workshop meetings open to all participants are scheduled by the end of 2019; the first was held on June 4 to 5, 2018 in Bonn, Germany. In return for their dedicated efforts, the schools receive approximately 20,000 euros in funding, opportunities to share ideas with experts and development support throughout the project.

The STEM reading mentors
In collaboration with the German Reading Foundation, the Deutsche Telekom Stiftung looks for volunteer reading mentors to get children between the ages of 3 to 10 excited about STEM content. By the end of 2018, around 1,600 reading mentors had signed up for the initiative. The reading mentors receive training in both classroom and online formats. They are then able to work with children at day-care centers and elementary schools. At the end of 2018, the Deutsche Telekom Stiftung and the German Reading Foundation were able to offer around 135 media and action tips in ten languages. In the reporting year, STEM reading events were held in Germany, Austria, Romania, Spain and the United States. Moreover, a collaborative agreement with the Progress Foundation was made in 2018 with a view to forming a network of STEM reading mentors in Romanian libraries.

Early studies in STEM subjects
At more than 60 universities across Germany, schoolchildren can experience university-level studies thanks to support from the Deutsche Telekom Stiftung. Helping promote excellence in Germany’s higher education system, the foundation enables universities to offer what is known as “early studies”, whereby highly talented and hard-working schoolchildren are given the chance to attend normal lectures and take university exams during term time. The STEM subjects of mathematics, IT, chemistry and physics are particularly popular among participants. This was confirmed by a non-representative survey conducted by the Deutsche Telekom Stiftung in the 2018 summer semester at the relevant German universities, which found that schoolchildren taking part in the initiative often tend to choose courses in STEM subjects.

Other school projects run by the Deutsche Telekom Stiftung

FundaMINT is the Deutsche Telekom Stiftung’s grant program for student teachers in STEM subjects. It helps student teachers get ready for their future career. Up to 35 grants are awarded every year for a period of four semesters each. Since 2017, the Vector Foundation has acted as a project partner and funded five FundaMINT grants in each cohort. As of 2018, this number has increased to ten. Since 2016, the Deutsche Telekom Stiftung has offered its grant holders the chance to complete a school placement in selected countries in Central, Eastern and South-Eastern Europe as part of the Klaus Kinkel scholarship program. This part of the FundaMINT program is run in collaboration with the Pädagogischer Austauschdienst (PAD), a department of the Standing Conference of the Ministers of Education and Cultural Affairs, and the Central Agency for German Schools Abroad.

STEM Didactics Fellowship program
In 2018, the Deutsche Telekom Stiftung invited applications for the STEM Didactics Fellowship program for the third time. Up to nine fellowships are granted each year to young researchers and scientists in the fields of mathematics, physics, chemistry, biology, computer science, technology and science education. The young fellows can attend seminars and workshops on topics such as job negotiations and supervising doctoral candidates and are involved in the Deutsche Telekom Stiftung network.

The “Yes, I can!” initiative supports another 82 digital competence projects
With the “Yes, I can!” initiative, the Deutsche Telekom Stiftung teaches young people key skills for an independent and confident life in the digital world. In 2018, the initiative funded 82 open youth work projects focused on teaching media and digital skills. Under the banner “key skills for the digital world”, 340 institutes submitted their concepts. As in previous years, the total funding in 2018 amounted to approximately 600,000 euros. The age of the children and young people in the funded projects is between 9 and 16. Just under 1,300 projects throughout Germany have already received funding from the “Yes, I can!” initiative, with more thanmillion euros being awarded since it was launched eight years ago.

Media Prize for Educational Journalism
The Media Prize for Educational Journalism, which the Deutsche Telekom Stiftung has presented since 2014, is the only award in the whole of Germany to exclusively honor contributions to educational journalism. The aim of the award is to raise public awareness of education issues and give educational journalists the appreciation they deserve for their vital work. From 100 or so submissions, a panel of five judges led by Hans Werner Kilz selected the following winners:

  • Print category: Bastian Berbner and Henning Sussebach for “In Braunschweig, 48 percent of students are qualified to enter university. In Cloppenburg, it’s 18 percent. How is that possible?” (featured in DIE ZEIT, March 15, 2018)
  • Audio/Video/Multimedia category: First prize awarded to Alexander Kleider for “Berlin Rebel High School” (Dok-Werk Filmkooperative/Westdeutscher Rundfunk, cinema release on May 11, 2017)
  • Best short piece: Award winner Christine Roskopf for “What do you believe? When religions learn together” (tvision/Westdeutscher Rundfunk for DAS ERSTE, June 17, 2017)

Sonar education magazine
In today’s digital age, we are consuming information at an increasingly rapid pace. Getting to the heart of complex topics often calls for more than a cursory glance, however. We need to take the time to consider such matters from all angles and other perspectives, which is precisely what the Deutsche Telekom Stiftung’s “Sonar” education magazine sets out to achieve. Published twice a year, the magazine discusses relevant educational topics in the form of interviews, essays and service articles across 32 pages.

Promoting STEM education in Germany

Our contribution to the SDGs

As a future-minded telecommunications and technology company, we depend on well-qualified talent, in particular in the STEM img areas (science, technology, engineering, mathematics). We therefore plow a great deal of effort into introducing young people to these subject areas and sparking their interest in STEM content. One example of how we do this is with our Code+Design Camps, where IT experts help youngsters carry out their own IT projects. We also aim to improve training and development in IT professions, which we do by devising new job profiles such as cyber security professionals. It is particularly important to us to increase the ratio of women in STEM education. We are convinced that diversity helps us remain competitive around the world with good ideas and outstanding products and consolidate our position as an attractive employer. It is still difficult, however, to interest young women in technical training, which is partially down to the fact there is still an insufficient number of female role models in the field. In our technical cooperative study programs we were able to increase the ratio of women from eleven percent in 2010 to almost 16 percent by the end of 2018 – but we don’t consider this to be enough, by far.

International Women’s STEM Award
By presenting the Women’s STEM Award, we aim to increase the attractiveness of STEM subjects and encourage women to choose careers in these areas. The prize is awarded annually in collaboration with the “audimax” student magazine and the “MINT Zukunft schaffen” (Creating a STEM future) initiative. It is presented for thesis papers written by female STEM graduates from across the globe that focus on one of the following key growth areas: cloud technology, the Internet of Things, artificial intelligence, cyber security, or networks of the future.

For the 2017/18 award, 30 thesis papers were submitted by candidates in different countries such as Finland, the UK, India, Italy, Croatia, the Netherlands, Austria, Romania, Russia, and the United States. Among the subjects covered, artificial intelligence (AI) proved to be the firm favorite. Karolina Stosio from Technische Universität Berlin was chosen as the overall winner for her paper on how AI can recognize an image using a minimum amount of information. At the award ceremony on June 21, 2018 in Bonn, Germany, Stosio received a 3,000-euro cash prize for her work.

RoboNight in Saarland
During the “RoboNights” at the University of Applied Sciences (HTW) in Saarbrücken, students are introduced to technical subjects in a fun way. The event gives schoolchildren in grades six to eleven an insight into the mechanical engineering and programming of robots. As in previous years, Deutsche Telekom was the main sponsor of the 2018 RoboNight, bringing virtual reality to life at its booth. Teams of schoolchildren were given the opportunity to take part in a competition and show off their skills in engineering and programming robots. The lucky winners received a robot kit and an invitation to the Telekom Design Gallery in Bonn. There, they can see for themselves what will be possible with robots in the future, in virtual reality, and in the connected home.

STEM projects run by the Deutsche Telekom Stiftung
The Deutsche Telekom Stiftung promotes STEM education, too, conducting various projects including STEM reading mentors, The Future of STEM Learning, the “Inquisitive minds” day-care center competition, the FundaMINT grant program for student teachers, and the annually awarded STEM Didactics Fellowship aimed at young scientists.

Partner in the Deutsche Arbeitgeberpreis für Bildung (German Employer Prize for Education) – cooperation wins

Together with Deutsche Bahn, Deutsche Telekom sponsors the annual Arbeitgeberpreis für Bildung. This prize recognizes educational ideas, initiatives, and concepts at all levels of education – early-years, school, vocational, and university – that successfully implement new, pioneering ways of learning. It is presented at the Deutscher Arbeitgebertag in front of an audience of thousands drawn from society, politics, and the business world.

In 2018, the focus was on projects that exemplify how innovations and educational success can result from taking new, perhaps even unfamiliar approaches. The awards went to projects where conventional educational institutes are working together with partners such as parental initiatives, committed individuals, other educational institutes, or businesses.

Educational STEM activities in Croatia

Support for Pupils and Students through Scholarships and Donations
By helping to prepare Croatia for a new wave of technological change, Hrvatski Telekom is making a significant contribution to the popularization of STEM img knowledge and skills, and the application of modern technologies in all segments of life. One of the goals of HT's projects and cooperation with educational institutions is the exchange of STEM knowledge and practices. This means we are often able to facilitate participation by students in international projects during the initial years of their studies and we offer them scholarships or professional mentoring opportunities.

One of the highlights from last year is that HT donated HRK 300,000 to the Institute for Youth Development and Innovation of Youth (IRIM) for the project entitled "Advanced Internet of Things Technologies (IoT) in Croatian Schools". Over 100 schools throughout Croatia are participating in the project. As a result of the financial assistance provided by HT, Internet of Things (IoT) equipment is available for use in these schools. The basic prerequisites for training and encouraging pupils’ creativity in identifying smart IoT solutions have been met through the equipment provided and appropriate teacher training.

HT also supports students in various expert and sports competitions. We supported the team of the Croatian Robotics Society at the ROboCup international robotics competition in Canada, as well as MIOC students at the prestigious All-Star ACSL informatics competition in the United States. Students from Vinkovci High School were also supported at the WERcontest international competition for educational robotics in China, where they won the second place among 8,000 students in robot programming and testing. We supported FOI's students at the student STEM competition in knowledge and sports – STEM Games.

The most Renowned Robot in Croatia – Pepper
A special place in the promotion of STEM subjects is also held by our humanoid ambassador – robot Pepper – who plays a major part in HT's STEM program alongside her marketing role. Pepper promotes STEM subjects in elementary and high schools, and educates the young generation about the importance of digital skills of the future. Pepper was the first robot in Croatia to win the honorary title of robotics assistant in the class Robotics and the Future at Juraj Dobrila University in Pula. The robot gave her first interview on the opportunities offered by new technologies and supported the presentation of the Student Entrepreneur Incubator and the VISIO Science and Technology Institute.

She belongs to a more advanced generation of humanoid robots, speaks fluent Croatian, uses gestures, moves her hands and body, and likes to hug. She is 1.2m tall, weighs 30 kilos, and is equipped with 12 sensors, four microphones, two loudspeakers, and two cameras on her forehead and in her mouth.

Refugee aid: integration into work, integration into society

Our contribution to the SDGs

In 2018, Deutsche Telekom made approximately 440 job offers to refugees – predominantly as part of a training course, in the form of internships or through our “Internship PLUS direct entry” program.

Deutsche Telekom’s commitment to working with refugees started with a first-aid task force in 2015, which provided, for example, free Wi-Fi in refugee reception centers and properties to be used as refugee housing. In addition, employees were assigned to the Federal Office for Migration and Refugees, and employees involved in volunteer refugee work received support. In 2016, the first-aid initiative developed into the current “Deutsche Telekom helps refugees” project, which we successfully continued in 2018. By now, the focus is on integration of refugees into the labor market. In 2018 alone, there were more than 250 new job placements in the various programs. Up to 100 training positions, entry-level training schemes and cooperative Bachelor’s and Master’s programs were offered. Recruitment days were hosted to find candidates for internships, with the main focus on letting recruiters and applicants get to know each other, rather than inquiring about previous experience or viewing certificates. In 2018, five recruitment days were held at different locations, during which the majority of the more than 100 internships available were filled. Setting our sights in 2018 on long-lasting integration into the world of work, we arranged subsequent training or direct access to employment for as many interns as we could. We succeeded in filling approximately 30 percent of the longer-term positions with candidates who had previously completed an internship at our company.

Internship PLUS direct entry: integration into the working world
In 2018, Deutsche Telekom also continued and developed the “Internship PLUS direct entry” program, which started off as a collaboration with the Federal Employment Agency, the Deutsche Post DHL Group and Henkel in 2016. For example, we created new jobs in areas in particularly urgent need of staff, such as  technical service and customer service.  An orientation phase lasting three to six months is followed by a two-year employment contract. The advantage is that refugees have time to improve their language skills and to gradually find their feet in their new roles while working at the same time. In total, we once again assigned 38 relevant positions at Deutsche Telekom in 2018. The first graduates will complete the program at the start of 2019. To help them integrate into the professional world for good, at the end of 2018 we gave the first cohort the unprecedented opportunity to take the “Fit for the German labor market” training course. Those who pass this course also receive a TÜV certificate. In 2018, we received the HR Excellence Award for innovative lighthouse projects in human resources management for our "Internship PLUS direct entry" program.

Scholarships open up opportunities
As a sponsor of the “Welcome” grant program initiated by the Deutsche Universitätsstiftung, we help those who have taken refuge in Germany gain academic qualifications. The program offers refugee students in Germany one-on-one counseling with a lecturer from their field of study who lives near their university.

Handbook Germany – the A to Z of life in Germany
Refugees and anyone new to Germany can find information about living, studying, and working in Germany at Handbook Germany emerged from the refugee portal we launched in 2015 in collaboration with the Federal Chancellery and Neue Deutsche Medienmacher (New German Media Professionals). Information is currently offered in seven languages, with Pashto (spoken in Afghanistan/Pakistan), French and Turkish joining German, Arabic, English, and Farsi in 2018. The site thus provides the majority of the asylum seekers from the top ten countries of origin in 2017 with reliable information in their mother tongues or the common official/commercial languages used in their home countries. Deutsche Telekom supports the site’s editing team in its capacity as technology partner. In 2018, Handbook Germany was presented with the Bronze German Digital Award in the category of Branded Content – Content Platforms / Digital Magazines. It also won the German Award for Online Communication in the Corporate Responsibility category.

Support for refugees

Handbook Germany: Winner of the Bronze German Digital Award in the category of Branded Content – Content Platforms / Digital Magazines and the German Award for Online Communication in the Corporate Responsibility category. Internship PLUS direct entry – presented with the HR Excellence Award in the Corporate Social Responsibility category.
Wi-Fi provision
By the end of 2018, 56 free Wi-Fi hotspots had been set up in refugee reception centers.
Some 34 Deutsche Telekom buildings provided for use by the Federal Office for Migration and Refugees.
Training offers
Up to 100 entry-level training schemes, training positions, and cooperative Bachelor’s and Master’s programs. More than 100 paid internships offered across Germany and in different Group companies.
"Internship PLUS direct entry”
Two-year employment of refugees following a six-month orientation phase. Pilot initiative initiated in cooperation with Deutsche Post DHL Group, Henkel and the German Federal Employment Agency.
Refugee portal
A technology partnership for the Handbook Germany refugee portal that offers information on the asylum process and life and work in Germany. Information in Pashto (Afghanistan/Pakistan), French and Turkish was added in 2018. The portal is now available in seven languages.
Support for the Federal Office for Migration and Refugees provided by over 500 civil servants employed at Deutsche Telekom.
Involvement of DTAG employees
DTAG employees involved in volunteer refugee work, e.g. the eStart program of cooperation partner Volunteer Vision, received support. By the end of 2018, 112 Deutsche Telekom employees had given refugees support as German language tutors.
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Barbara Costanzo

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Barbara Costanzo