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Deutsche Telekom rated one of the most ethical companies in the world in 2019

In 2019, the Arizona-based Ethisphere Institute ranked Deutsche Telekom as one of the world’s most ethical companies for the second time. We are the only company in Germany to have been presented with the Ethisphere Award multiple times in succession. Ethisphere commends the excellent performance of companies with the highest ethical competence worldwide.

Award for climate protection along the supply chain

Working on behalf of investors, the non-governmental organization CDP img regularly assesses the climate protection activities of listed companies worldwide and compiles an index of leading companies, referred to as the A List. In 2019, Deutsche Telekom featured in this list for the fourth time in a row.

The CDP Supply Chain Coverage ESG KPI img was reported externally for the first time in 2017. It indicates the degree to which our procurement volume from carbon-intensive suppliers is covered by the CDP Supply Chain Program.

As part of the CDP’s supplier program, companies ask their key suppliers about their emissions and their climate strategy. We use this program in order to survey our suppliers. In 2019, we invited 379 suppliers to participate in the CDP Supply Chain Program. These suppliers cover 80 percent of our procurement volume. A total of 204 suppliers took part in the program. They cover 63 percent of the procurement volume (2018: 71.35 percent). Our goal is to cover 70 percent of our carbon-intensive suppliers by 2020. At the same time, we have disclosed our own commitment to climate protection to eight suppliers through this program.

Through our commitment to climate transparency in supply chains, we were once again awarded a place in the Supplier Engagement Leader Board in 2019.

We intend to continue helping our suppliers to reduce their emissions. The first workshops for this purpose were held in 2019 with selected suppliers. Throughout 2020, we aim to further intensify our dialog with suppliers about reducing emissions in our shared value chain.


 

Awards for social commitment

Comenius EduMedia Seal for Teachtoday
In 2019, Teachtoday was awarded two “Comenius EduMedia Seals” by Gesellschaft für Pädagogik und Informationt e.V. (Association for Teaching and Information). The initiative impressed an international panel of judges with its Teachtoday online portal and the SCROLLER magazine. The quality of the educational media earned both elements of the initiative a seal each in the category of “Communication, media, and adult education.”

FOX AWARDS for Scroller
dapamedien Verlags KG has been presenting the FOX AWARD to trend setters in marketing and communications since 2011. In 2019, the SCROLLER magazine for children won a silver FOX Award in the category “Industry, technology, production – internal communication” for its communication concept. It also won silver in the FOX Visual category for its design.

German Design Award for Scroller information movie
In 2019, the SCROLLER animation series “Did you know?” won the German Design Award in the “Excellent Communications Design / Audiovisual” category. The prize, which is presented by the German Design Council, is awarded each year to innovative products and projects that are leading the way in design.

German Reading Foundation quality seal for Scroller
In 2019, Stiftung Lesen, the German Reading Foundation conferred its quality seal on the children’s magazine SCROLLER, part of the Teachtoday initiative. Their reasoning was: “Engaging, clear layout. Good overall concept. This publication was sorely needed!”

Awards for our service

TÜV quality seal for “tested customer satisfaction”
For the seventh time in a row, TÜV Rheinland awarded our hotline, our technical service, and the Deutsche Telekom shops the coveted “tested customer satisfaction” quality seal based on a representative survey. Some 2,550 customers in Germany were polled for the study in a representative random sampling. With an average grade of 2.0 or better in each case, we achieved the best result since measurements started being taken.

“King of Service”
In 2019, Deutsche Telekom once again took first place in the customer satisfaction survey conducted by Focus Money. The trade magazine collected more than 275,000 customer votes for its survey. The test question was “which company do you think offers the best service?” Deutsche Telekom came out top for the telecommunications sector, both on a national level and in 51 out of 56 cities.

CHIP hotline test 2019
The trade magazine CHIP put the hotlines of 12 different sectors through their paces over several weeks. The testers made 8,906 calls and carried out 1,670 detailed interviews. The Deutsche Telekom hotlines for fixed-line network, mobile, and MagentaTV came out as winners. We achieved the top grade of 1.0 in three evaluation categories (service, wait time, transparency).

Connect mobile network hotline test 2019
Connect magazine conducts an annual review of broadband/fixed network hotlines from various providers. Its 2019 test confirmed that Deutsche Telekom has the best fixed network infrastructure as well as the best hotline. Aspects such as accessibility, wait time, costs, friendliness of employees, and the quality of information were assessed.

Connect service apps 2019
The trade magazine Connect tested the service apps of telecommunications service providers in Germany, Austria, and Switzerland in 2019. With a total of 431 points, the “Mein Magenta” app was declared the winner for Germany. Connect looked at three categories – functionality and handling, service, and security.

Best service quality in TESTBild
In 2019, TESTBild magazine used a reader panel to examine the service quality of several industries. Deutsche Telekom was the clear test winner in the mobile category. More than 20,000 participants submitted their ratings for this service test.

Digital customer champion!
According to a study by management consultants BearingPoint, Deutsche Telekom is the “Digital Leader in Europe.” As part of an industry-wide comparison, we took first or second place in four of the six categories that were rated, thereby securing first place in the overall evaluation, ahead of the other 75 companies that were analyzed.

Awards for the mobile network in Germany

Chip (edition 1/2020)
We won the CHIP mobile network test for the tenth time in a row in 2020 and were declared the best network. 

Connect mobile network test (edition: 1/2020)
We were the overall winner of the 2020 Connect mobile network test, with a rating of “very good”. Testing focused on the performance and reliability of the networks for voice and data.