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  • 2019 Corporate Responsibility Report

Right into the living room

“Your vitals are fine. You don’t need to worry.” Karin Müller is relieved about the good news from her family doctor. She signs off and switches off the tablet PC. That’s because she’s sitting in her living room and has just had a video chat with her doctor.

SDG 3 - Health

With our e-health solutions, we are helping to achieve Sustainable Development Goal 3 of the United Nations.

The future is now

The 75-year old is grateful for this option, since she has a chronic heart problem and needs to have her vitals such as her heart rhythm checked regularly. But out in the country, the nearest doctor is a long way away. Thanks to telemedicine, her pacemaker transmits the data directly to her doctor. That means her long trips to the doctor’s office are much less frequent. What sounded like science fiction just a few years ago is now already reality in some places. Because the digital transformation has long since reached the healthcare system. In recent years, e-health projects have been launched in many hospitals and medical practices or at health insurance companies. One of their benefits is to reduce administrative work – that saves costs and time that is then available for patient care. But e-health is not just about efficiency, it is primarily about better healthcare. Providing doctors with quick access to digital patient files can save lives in an emergency. As demonstrated by the Fontane Study by the Charité university hospital in Berlin, in which Telekom Healthcare and T-Systems played a major role, telemedicine can extend the lives of heart patients and reduce the number of hospital stays.

For the benefit of the patients

“Online house calls” save patients long trips to the doctor. Digital platforms also make work easier for doctors and care staff.

East Saxony

The TH360 telehealth platform links hospitals, doctors, care staff and patients in East Saxony. For instance, patients who have suffered a stroke can be remotely monitored by their physicians and their hospital stays reduced. And it allows them to receive care in their home environment.

Northwest Saxony

At the St. Georg hospital in Leipzig, the “Saxony Antibiotics Network” (ABNW) is being created together with GPs and hospital physicians. The digital diagnostic and consulting office provides support for doctors in using antibiotics responsibly and with infection therapies.

South Africa

In South Africa, digitalization of the first chain of hospitals is underway. The staff work entirely with mobile devices. In addition, T-Systems and a partner built what is now the world’s largest medical database for information from medical devices. Thanks to more efficient processes, the staff have more time for patients.


In 2019 Telekom's intelligent hospital system iMedOne was installed in 230 clinics.

Everything is connected

Nobody likes going to the hospital. Especially not when the medical staff is overworked and there are long wait times. Intelligent hospital systems such as iMedOne from Deutsche Telekom can support staff and thereby help improve patient care. By the end of 2019, iMedOne was already installed in some 230 hospitals, where it allows all important processes to be digitized. Treatment and patient data are shared via secure data networks, are available to all treating physicians and care staff at the touch of a button on the "iMedOne® Mobile" app, and do not get lost. Patients can also use a mobile application to schedule their own appointments and find out about examinations and procedures on the ward. That reduces paper consumption and saves trips before and after hospital stays. The “Internet of Things” img is also making its way into hospitals: Medical equipment such as ventilators and ECGs are equipped with transmitters, so that everyone always knows exactly where they are currently being used. That simplifies procedures, such as in the emergency room.


52 percent of all Germans are willing to share personal information via the electronic health card, according to a survey.

All on one card

Most of us already have one in our wallets: the electronic health card. It stores all of our insurance master data. Soon, it will also be used to store emergency information and a medication plan. In the future, the health card could also contain electronic prescriptions and other health data. Since 2019, Deutsche Telekom has been offering medical staff a starter package for outpatient and inpatient care. It enables them to connect to the nationwide IT infrastructure for the health card. The complete package contains everything a practice or hospital needs for a secure connection to the infrastructure. In 2019, telemedicine applications for aftercare of stroke patients were also also connected to the telematics infrastructure for the first time. All products are subject to the rigorous review of the Federal Office for Information Security (BSI) or approval from gematik (Gesellschaft für Telematikanwendungen der Gesundheitskarte mbH), a company for telematics applications of the health card.

The immune system for data

Health is a private matter. None of us wants potential employers or credit institutions to find out what health risk factors we have inherited or what serious illnesses we have survived. Data privacy and data security therefore have top priority in e-health applications. To ensure that medical practices, hospitals and health insurance companies do not become targets of cybercrime, and just as with health protection we focus on two components: prevention and control. By simulating cyberattacks, for instance. Our “good guys” employ the same hacking methods that professional attackers use. This allows us to identify and close security gaps. If an attack does still occur, however, our emergency team from the Incident Response Service is ready. It is on standby around the clock and, in an emergency, can immediately investigate and help anywhere in the world – by telephone, email or even on site. If necessary, we also secure digital evidence so that it can be used later in court.