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  • 2019 Corporate Responsibility Report

“Tell me!” whistleblower portal

We have created the “Tell me!” whistleblower portal to uncover non-compliance. Both our employees and external parties such as business partners and customers can use the portal to report misconduct – and can do so anonymously. We have introduced a Group-wide reporting process to control and monitor these activities.

In 2019, 122 compliance-related reports were made to Deutsche Telekom via the “Tell me!” portal (137 reports were made in the previous year). 27 of those are still being reviewed for plausibility and investigations are being made into 60 plausible reports (as of December 31, 2019). A total of 38 were confirmed as actual misconduct and were prosecuted accordingly. 13 cases are currently still being investigated.

  • Most of the tip-offs received in 2019 focused on “financial interests” (possible cases of fraud, breach of trust, misappropriation, theft, manipulation of targets, and unfair sales methods).
  • In confirmed cases, we impose systematic sanctions that are proportionate to the act and the guilt of the perpetrator and are in line with applicable legal provisions.
  • Naturally, we always follow up on all compliance-related tip-offs, even those that reach us through other channels.
  2019 2018 2017

Reports (overall)

1 058 953 1 706
Compliance relevant tip-offs

122

137 146
thereof anonymous tip-offs

61

76 87
confirmed misconduct 38 46 43
in investigation 13 9 12
non-plausible/proven tip-offs 35 40 44
       

Hints: Most of the reports submitted in 2019 were related to fraud, breach of trust, embezzlement, theft, target manipulation and unfair sales practices. Tipp-offs reported to portals in a business unit are only counted for the central Tell me! portal if Group relevant.