In 2019, as part of the Compliance-based Company Culture initiative, we conducted our second ever international employee survey on compliance. The aim was to reassess how our compliance culture had developed since the last survey was conducted in 2017. The European School of Management and Technology (ESMT Berlin) and Hertie School of Governance were our research partners for the first, extensive study. Some 46,000 Deutsche Telekom employees took part in the latest survey – more than participated in the first. The initiative is supported by an expert committee created specifically for this purpose. The committee is comprised of Deutsche Telekom employees as well as representatives from non-governmental organizations, the business and scientific communities, and society.
The results have improved compared to 2017.
The weaknesses identified were the subject of intensive discussion on the Board of Management and a set of measures was developed to address them. The aim of these measures is to further reinforce the values-based compliance culture in the Group and carry forward the current, overwhelmingly positive trend. One of the measures was the introduction of the “Managing Dilemmas” virtual reality program. The aim behind this program is to make it easier for staff to identify critical situations and adopt the correct approach in these scenarios. A “speak-up culture” is also being promoted with measures such as the launch of a new e-learning program.