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  • 2019 Corporate Responsibility Report

Awards for our service

TÜV quality seal for “tested customer satisfaction”
For the seventh time in a row, TÜV Rheinland awarded our hotline, our technical service, and the Deutsche Telekom shops the coveted “tested customer satisfaction” quality seal based on a representative survey. Some 2,550 customers in Germany were polled for the study in a representative random sampling. With an average grade of 2.0 or better in each case, we achieved the best result since measurements started being taken.

“King of Service”
In 2019, Deutsche Telekom once again took first place in the customer satisfaction survey conducted by Focus Money. The trade magazine collected more than 275,000 customer votes for its survey. The test question was “which company do you think offers the best service?” Deutsche Telekom came out top for the telecommunications sector, both on a national level and in 51 out of 56 cities.

CHIP hotline test 2019
The trade magazine CHIP put the hotlines of 12 different sectors through their paces over several weeks. The testers made 8,906 calls and carried out 1,670 detailed interviews. The Deutsche Telekom hotlines for fixed-line network, mobile, and MagentaTV came out as winners. We achieved the top grade of 1.0 in three evaluation categories (service, wait time, transparency).

Connect mobile network hotline test 2019
Connect magazine conducts an annual review of broadband/fixed network hotlines from various providers. Its 2019 test confirmed that Deutsche Telekom has the best fixed network infrastructure as well as the best hotline. Aspects such as accessibility, wait time, costs, friendliness of employees, and the quality of information were assessed.

Connect service apps 2019
The trade magazine Connect tested the service apps of telecommunications service providers in Germany, Austria, and Switzerland in 2019. With a total of 431 points, the “Mein Magenta” app was declared the winner for Germany. Connect looked at three categories – functionality and handling, service, and security.

Best service quality in TESTBild
In 2019, TESTBild magazine used a reader panel to examine the service quality of several industries. Deutsche Telekom was the clear test winner in the mobile category. More than 20,000 participants submitted their ratings for this service test.

Digital customer champion!
According to a study by management consultants BearingPoint, Deutsche Telekom is the “Digital Leader in Europe.” As part of an industry-wide comparison, we took first or second place in four of the six categories that were rated, thereby securing first place in the overall evaluation, ahead of the other 75 companies that were analyzed.