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  • 2019 Corporate Responsibility Report

2019 audit results KPI

In the audit program, which was established and is controlled at the Group level, a total of 84 audits were carried out in 2019.

As in previous years, we concentrated our auditing activities on suppliers in Asia, Latin America, Southern Europe, and Eastern Europe.

Audited suppliers included manufacturers in the areas of IT hardware, software and services as well as networks and devices.
During the audits, we identified one case of bribery and consequently ended the business relationship with the supplier with immediate effect. Beyond this, no other cases of corruption, bribery, or critical violations of compliance policies or the right to intellectual property were found.

Legend: Area (Number of violations)

  • Of the 84 suppliers we audited in 2019 (13 of which were in accordance with the validated audit processes of the Responsible Business Alliance img), around 31 percent (26 audits) were direct suppliers and 69 percent (58 audits) were tier 2, 3, and 4 suppliers – that is, indirect suppliers.
  • The audits carried out in 2019 revealed a total of 567 violations of Deutsche Telekom’s supplier requirements. In the process, a total of 165 violations were corrected in 2019, including several open improvement measures from previous years. These violations included two unacceptable incidents and eight critical findings. Examples of unacceptable and critical violations, as well as introduced improvement measures, are published here. Critical findings were discovered at 45 suppliers regarding occupational health and safety, at 45 suppliers regarding working hours, at 34 regarding environmental protection, at 24 regarding labor practices, and at 23 regarding wages and performance-related remuneration. Some 15 critical findings were discovered regarding business ethics. As in previous years, most violations were linked to occupational health and safety (43 percent, compared to 47 percent in 2018), followed by environmental issues at 16.4 percent (12.5 percent in 2018). At 15.7 percent, working hours constituted the third biggest issue (2018: 16 percent).
Area   Findings at suppliers    Initiated improvements Status
(end of 2019)
Child Labor & Juvenile Workers   Based on onsite observations and worker interviews, two juvenile workers were found in a soldering station which represents a hazardous task and a violation of national legislation.      Implementation of a new management and monitoring system for juvenile workers including training of line mangers to avoid  placement of young workers in hazardous working stations. Closed
Health & Safety   Factory did not provide valid fire inspection certificate for two production buildings and a dormitory building.       Fire inspection certificates available now for all buildings; fire drills are conducted on a regular basis. Closed
  Some evacuation indicating signs in production buildings were not working correctly. In addition, fire exits and escape routes in the dormitory building were not marked properly.   All evacuation signs in production facilities are functioning correctly now. Fire exits and escape routes in the dormitory buildings have been marked properly. In addition,  specific inspections of fire protection equipment at all production facilities and dormitories are conducted regularly. Closed
  Thin-walled containers stored and used in an assembly workshop and marked with the names of the chemicals contained but not with their main components, safety warnings etc..   All chemical containers were marked with appropriate safety labels. In addition, Material Safety Data Sheets (MSDS) for all chemicals were made available. Closed
Wages & Benefits   The factory paid workers below the legal minimum wage. Further, the factory did not pay adequate overtime compensation as required by law.   Workers' salary has been raised and exceeding now the local legal salary level. Overtime is payed according to legal requirements now. Closed
Working hours   Workers' working hours exceeded legal requirements and also SA8000 standards.   Introduction of an electronic time recording system to monitor regular working hours including overtime. Working hours are now under control and meet requirements of national legislation as well as SA8000 standards. Closed
Environment   The factory has no written emergency procedures in place to address accidental leaks, spills or uncontrolled releases of polluting substances.        Emergency procedures have been established and communicated  to address accidental leaks, spills or uncontrolled releases of polluting substances. In addition, chemical spill drills are conducted on a regular basis. Closed