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  • 2019 Corporate Responsibility Report

Accessible products and services

Our contribution to the SDGs

Deutsche Telekom wants to make it easier for people with disabilities to have access to the knowledge and information society.

Services for the hearing impaired
Back in 2003, we set up a hotline (Deaf Hotline) for deaf and hearing-impaired customers. Every day, up to 50 people contact the hotline. Customers and consultants can see each other using a video-based live chat application and can communicate with each other in sign language.

For deaf customers and members of the German association for the deaf, Deutscher Gehörlosen-Bund e.V., we operate a special online distribution site. There we offer a discounted mobile communications and fixed-line portfolio that is tailored to the exact needs of deaf people. Customers can order their desired plans directly on the website, can contact the employees of the Deaf Hotline or be forwarded to the information exchange platform Deaf-Café in the Telekom Hilft community.

Since the summer of 2018, hearing-impaired people in Germany have had access to a 24-hour emergency call service with sign language interpreters through the Tess/Telesign interpreter relay service for emergency situations. Tess/Telesign is jointly financed by the mandatory social security contribution paid by Deutsche Telekom to Germany’s Federal Network Agency.

Supporting users with simplified language
According to studies, 12 percent of people in Germany are not able to grasp complicated texts. In our endeavor to make it easier for them to access our products, we are working with Lebenshilfe – an organization that helps people with disabilities live with greater independence – to gradually switch our product information to simpler language. The focus topics of our CR report and our #TAKEPART stories are offered in simple language, too.

The national companies also make a dedicated effort to make their services accessible to customers. Further information is available in the respective country profiles.