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  • 2019 Corporate Responsibility Report

Satisfaction and commitment index KPI

  Data assured by PwC. 

The Employee Satisfaction KPI img has improved steadily in recent years. This is largely due to sets of measures which guarantee improvements right down to individual teams. We base this on the employee survey carried out every two years and monitor how effective these measures are through the half-yearly pulse survey. This allows us to continuously analyze and optimize our processes. It gives us the opportunity to continually improve employee satisfaction.