Deutsche Telekom AG Corporate Communications attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.
1. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.
Further information, including information on data protection for specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.
2. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?
Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, acts as the data controller. If you have any queries, please contact our Customer Services department or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany firstname.lastname@example.org.
3. What rights do I have?
You have the right
a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);
b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);
c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);
e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;
f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g)To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);
h)To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).
4. Who does Deutsche Telekom pass my data on to?
To processors, i.e. companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you contract with us services from these partners or if you consent to the incorporation of the partner or if we incorporate the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to the requesting state authority.
5. Where is my data processed?
In general, your data is processed in Germany and in other European countries.
If your data is also processed in countries outside the European Union (i.e. in third countries) by way of exception, this is done only if you have explicitly given your consent or it is required so we can provide you with services or it is prescribed by law (Art. 49 GDPR). Furthermore, your data is only processed in third countries if certain measures ensure a suitable level of data protection (e.g. EU Commission’s adequacy decision or suitable guarantees, Art. 44 ff. GDPR).
6. What data is recorded, how is it used and how long is it stored?
When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Art. 6 (1) f GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after 7 days at the latest. We reserve the right to statistically analyze anonymized data records.
a) Dynamic FAQs: If you send a new question you have to give your e-mail address with that. So you will receive the answer at this address.
b) Web form: such as your name, address, telephone number or e-mail address will not be collected unless you provide this information voluntarily.
7. Data control for the social media plug-ins used
Some of the services websites include buttons for social media networks (Facebook Like button, Google +1, Twitter button) that you can use to recommend the services Deutsche Telekom AG Corporate Communications to your friends and family.
To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).
When the social media plug-in is activated (Art. 6 (1) a GDPR), the following data can be forwarded to the social media provider: IP address , browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous website if you followed a link (referrer), URL of the current website, etc...
The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.
Further information on social media plug-ins is available at: https://www.sicherdigital.de/sicher-surfen#aufpassen-beim-like-button and 1-Click Solution.
8. Will my usage habits be evaluated, e.g. for advertising purposes, tracking or fraud prevention?
Explanations and definitions
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our websites.
a) Purposes (Art. 6 (1) f GDPR / §15 (3) German Telemedia Act (Telemediengesetz – TMG)
- Tag management
Tag management is used to manage tracking tools in websites. A tag is set for each page to do this. Based on the tag, the system can determine which tracking tools should be used for this page. Tag management can be used to specifically control tracking so that the tools are only used where appropriate.
- Market research / Reach measurement
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Individual users are not identified at any time. Your identity is always protected.
Session cookies are cookies which are only stored on your computer for the duration of your Internet session and are required for transactions (e.g. to log in or to complete a purchase). They simply contain a transaction ID.
For certain services, we use persistent cookies, which are stored on your computer for future sessions. In this case, we notify you about the cookie’s storage period.
You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your Internet session. However, please remember that in this case you may not have access to the full range of functions offered by our websites. For information about browser settings go to: https://www.sicherdigital.de/sicher-surfen#sicher-surfen-browsereinstellungen
Techniques used on these websites and purposes:
You can consult further information on cookies and the individual providers on the websites www.meine-cookies.org or www.youronlinechoices.com.
Here you can also choose not to receive usage-based online advertising from a single or from all of these companies at http://www.youronlinechoices.com/de/praferenzmanagement/.
We are voluntary subscribers to self-regulation as specified by the German Data Protection Council for Online Advertising (Deutsche Datenschutzrat Online-Werbung – DDOW).
9. Services from other companies that assume responsibility for providing their services
We use Google Maps for maps, locations and route planning on individual websites, e.g. in the Store Locator, which you can access via the tab “Make an appointment in the store” on the right-hand edge of the Deutsche Telekom product pages. Google Maps is run by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy.
Data privacy information last revised: May 25, 2018