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Our employee survey

Every two years we ask our employees across the Group how satisfied they are with their work at Deutsche Telekom. This helps us to identify weaknesses and eliminate them. We use the responses to calculate the commitment index as a gage for employee satisfaction.

The last employee survey took place in 2019. 76 percent of employees throughout the Group took part. The Group index score for commitment reached 4.0 points on a scale of 1 to 5 (with 5 being the highest).

Twice a year: The pulse survey KPI

In addition to the employee survey, we also carry out a pulse survey every six months to gage employee satisfaction. The pulse survey in November 2020 saw a 77 percent response rate among employees.

We included a special survey on the Covid-19 pandemic in our Group-wide pulse surveys in 2020. Among other things, we learned that our employees felt very well informed by the company and had access to the necessary equipment and tools to be able to work. They were also very satisfied with Deutsche Telekom’s dealings with its employees and customers.

Employee identification with CR commitment ESG KPI KPI

We use the Employee Identification with CR Commitment ESG KPI img to determine the degree to which our staff identify with, or how satisfied they are, with our CR commitment. This is based on the Group employee survey (excluding T-Mobile US), which we conduct every two to three years. The last survey has been conducted in May 2019.

Our ambition: increase KPI

Reporting against standards

German Sustainability Code

  • Criterion 7 (Control)
  • Criteron 14 (Employee Rights)

Global Compact

  • Principle 3 (Uphold freedom of association and the right to collective bargaining)
  • Principle 6 (Elimination of discrimination in respect of employment and occupation)

Satisfaction and commitment index KPI

  Data assured by PwC. 

The Employee Satisfaction KPI img has improved steadily in recent years. This is largely due to sets of measures which guarantee improvements right down to individual teams. We base this on the employee survey carried out every two years and monitor how effective these measures are through the half-yearly pulse survey. This allows us to continuously analyze and optimize our processes. It gives us the opportunity to continually improve employee satisfaction.