Janice V. Kapner
EVP & Chief Communications Officer
T-Mobile US, Inc.
T-Mobile US was built on a foundation of changing wireless for good. That means doing right by our customers, our employees, and our world. It also includes doing our part to be a positive force in our communities and take care of our environment. And now, after our merger last year, we are taking this opportunity to not just be a bigger company, but also be an even BETTER one.
We are leveraging our incredible network, size and scale to chart the path to a more connected, digitally equitable future for all – using 5G for Good. In fact, that was the name of our first Un-carrier move as a merged new T-Mobile – three bold initiatives aimed at doing just that. Connecting Heroes, T-Mobile Connect and Project 10Million are bringing critical and affordable wireless connectivity to those who need it most – from frontline workers such as firefighters and police officers, to underserved and low-income consumers, to school districts serving students and their families.
Project 10Million became particularly integral in 2020 as more than 50 million students across the United States unexpectedly turned to remote learning due to the COVID-19 pandemic. After launching in September, Project 10Million quickly helped hundreds of U.S. school districts connect hundreds of thousands of students at absolutely no cost to their families; in all T-Mobile was able to provide affordable connectivity to more than 2.5 million students nationwide through collaborations with school districts, afterschool programs and local jurisdictions. Post pandemic, this work will continue as we work to achieve our bold goal: helping every single unconnected student in the U.S. get access to the internet connectivity they need to learn.
We also continue our strong focus on sustainability. As the first American telco to sign on to the RE100 in 2018, we anticipate achieving our goal of being run on 100 percent renewable energy by the end of 2021 despite greatly expanding our scale as a result of our merger with Sprint. And our efforts are being recognized. In 2020 we were proud to share that our ongoing work in sustainability earned us a place on CDP’s coveted “A-List”, which noted our leadership in environmental ambition, action and transparency.
We know we need to be so much more than a wireless company and we’re just getting started!
1.5 million megawatt hours
We consumed over 1.5 million megawatt hours of clean renewable energy and have thus come a step closer to our goal of using 100% renewable energy in 2021.
More than 2.5 million students connected
Our goal is to help every single unconnected student in the U.S. get access to the Internet connectivity they need to learn.
Key facts at a glance
|Markets, business areas and market share||T-Mobile US is active in the U.S. market and in Puerto Rico. T-Mobile US is the second largest mobile provider in the United States (in terms of customer numbers).|
|Number of customers||Approx. 102.1 million|
|Number of employees||More than 80 000|
|Shareholding of Deutsche Telekom AG since||2001|
|Certifications||ISO 45001 and ISO 14001|
|Please refer to the internet for further information|| T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and indisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Washington, T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. |
For more information please visit: http://www.t-mobile.com.
Awards and memberships
T-Mobile is consistently recognized for taking care of its customers and creating a great work environment. The best in wireless:
- J.D. Power:
- 2020 U.S. Wireless Purchase Experience Full-Performance Study – Volume 1
- 2020 U.S. Wireless Customer Care Full-Service Performance Study – Volume 1
- Newsweek: Best Customer Service Companies 2020
A best place to work:
- Comparably: Best Leadership Teams
- Disability Equality Index: Best Workplaces for Disability Inclusion
- Ethisphere: World's Most Ethical Companies
- Fast Company: Best Workplace for Innovators
- Corporate Responders
- America's Best Employers
- America's Best Employers for New Graduates
- Best Employers for Diversity
- Best Employers for Women
- Best Workplaces for Women
- Best Workplaces for Millennials
- Best Workplaces for Diversity
- Glassdoor: Best Places to Work Employees’ Choice Awards
- Harris Poll: Essential 100
- Human Rights Campaign: 100% Score Corporate Equality Index
- National Association for Female Executives: Top Companies for Executive Women
- Working Mother: Best Companies for Multicultural Women
Community investment overview
We have the opportunity and the responsibility to be a force for good – for our customers, our employees, and our planet. That's why T-Mobile is standing up and taking steps forward to help make our shared world a better place. By making bold moves that tackle the challenges facing our communities and our environment, and fostering a culture that’s inclusive, open and transparent, T-Mobile is driving meaningful change for the greater good.
Our key investment areas are:
- Engaging our employees
- Investing in youth
- Supporting disaster response
- Supporting our veterans
- Investing in environmental sustainability
- Embracing diversity, equity and inclusion
Engaging our employees
Our employees serve as champions for their local communities. That’s why they’re at the heart of all the good we do. By supporting the causes they care most about, we’re able to help create vibrant, healthy communities.
The T-Mobile Foundation employee matching program supports the causes that our employees are passionate about. The T-Mobile Foundation matches employees’ donations to thousands of charities, dollar for dollar. And, we don’t just stop there, we donate USD 10 per volunteer hour that they complete, up to a combined USD 2 000 per calendar year.
Following the close of T-Mobile’s merger with Sprint, we added 27 000+ legacy Sprint employees to the matching program. To support and welcome our new employees, we seeded their giving accounts with USD 25 each to donate to the causes they care most about.
Huddle up volunteer grants program
Our huddle up volunteer grants program encourages T-Mobile employees nationwide to self-organize in small teams to support youth focused non-profits through volunteering activities. Teams apply to the T-Mobile Foundation for a USD 5 000 grant to support their youth projects. In 2020, we were able to award USD 193 600 toward employee volunteer projects before we had to put the program on hiatus to encourage employee’s safety when the COVID-19 pandemic hit. We look forward to restarting the program again in 2021. Some examples of huddle up volunteer grants in action:
- In Kentucky, T-Mobile employees volunteered with St. Joseph’s Children’s Home for the fourth year in a row to meet with the children and participate in their variety of clubs and the annual Children’s Home fundraising picnic for the children. This children’s home provides refuge for abused children aged 5-15 and the continued funding from the huddle up program and the time/mentorship volunteered by our T-Mobile employees has contributed to 45 under-served children finding their forever homes over the past four years.
- In Philadelphia, a group of 75+ T-Mobile employees volunteered for the MLK Day of Service with City Year by working to revitalize a gymnasium and painted murals around the school. City Year partners with schools to create inclusive environments while helping students realize their full potential and remain on track for high school graduation.
Investing in youth
At T-Mobile, we believe in not only changing the industry, but our communities for good. That’s why we help remove barriers to connect today’s youth to tomorrow’s opportunities.
In 2020, T-Mobile, the T-Mobile Foundation and Ashoka, the world’s largest network of social entrepreneurs, concluded the second annual changemaker challenge, a nationwide contest that is mobilizing the next generation of young visionaries. In 2019 when this challenge launched, we invited trailblazing young adults to submit BIG ideas aimed at changing their communities for good. We received an amazing 428 entries — a 30 percent increase over the prior year’s total submissions — which were then narrowed down to the 30 winning teams in three categories: Technology, the Environment, and Education. In February 2020, winning teams received a trip to T-Mobile’s headquarters to workshop their ideas and to pitch to T-Mobile senior leadership.
The initial group of selected projects ranged from apps through robots to political advocacy groups and offered solutions around topics ranging from mental health through bee colony collapse to flood warning systems and gun violence prevention. Several proposals are aimed at better integrating science, technology, engineering and math instruction (STEMT-Mobile announced that not just one, but all three finalists would be selected to receive seed money from the T-Mobile Foundation and more! The three winning projects were:) into US classrooms and prioritizing greater diversity and equity within the tech industry. From the winning pool of projects, three finalists were selected to compete for the grand prize and in the end,
- AVA: Created by college student Vanessa Castañeda Gill, founder and CEO of Social Cipher, Ava is a video game that helps neurodiverse youth apply social skills in a safe and accessible space. Ava rose to the top of T-Mobile’s technology category because the game offers an innovative approach to tackle a pressing issue, building inclusivity and diversity into America’s communities through an accessible and fun video game. Vanessa and team plan to use the seed funding to help subsidize a pilot to distribute the game to low-income schools and autism service providers in Los Angeles.
- Stories Untold US: Launched by Carlitos Rodriguez – a survivor of the Marjory Stoneman Douglas School shooting in Parkland, Florida, that took 17 of his classmates’ lives in 2018 – Stories Untold US aims to provide a platform and a voice for those who have been affected by gun violence. The project was chosen as the education category winner because of the personal and heartfelt approach to creating impactful conversations around a challenging topic. Carlitos plans to use the funds to expand the project to more cities, sharing the stories of more survivors to continue advocating for gun violence prevention.
- Youth Climate Action Coalition: Launched by co-founders Kevin Malaekeh, Jake McCullough and Jack Galloway, Youth Climate Action Coalition (YCAC) is a program focused on helping schools take steps to become more sustainable, reducing water usage through low-flow faucets and launching composting programs to divert organic waste from landfills. YCAC was chosen as the environment category leader because their project provided an easily replicable solution at a low cost that could provide massive impact very quickly. The team plans to use their seed funding to provide grants to schools that want to join the program but don’t have funding allocated for sustainability projects.
Generation T is T-Mobile’s youth career exploration program with Boys & Girls Clubs of America and After-School All-Stars. We invite small groups of teens into our stores, T-Mobile trucks, call centers, and offices across the country to learn about careers in business and technology.
The objectives of Generation T are to:
- Expose youth to career paths in technology and business, teach them the skills they need to land a first job in technology, help them realize the connection between academics and their career path, and inspire them to pursue great careers.
- Engage employees and make them even more proud to work for T-Mobile by providing them with opportunities to give back to their communities.
- Show our customers we’re giving back and establish T-Mobile as a connected community member.
- Create T-Mobile brand ambassadors among the next generation of the workforce and consumers.
Due to the global pandemic, T-Mobile was unable to host in-person Gen T events during 2020.
With the need for equitable access to the Internet more crucial than ever, T-Mobile has zeroed in on a bold goal: helping every single unconnected student in the U.S. get access to the Internet connectivity they need to learn.
In September 2020, T-Mobile officially launched Project 10Million, an unprecedented USD 10.7 billion initiative aimed at delivering Internet connectivity to millions of underserved student households at no cost to them. Partnering with school districts across the country, the program offers free wireless hotspots , free high-speed data and access to laptops and tablets, at-cost. And as the COVID-19 pandemic makes remote learning the new norm for millions of students across the U.S., the Un-carrier expanded Project 10Million to offer more data options, including unlimited, for school districts to pass on to eligible student households at no cost to them.
Project 10Million builds on T-Mobile’s — and Sprint’s — longstanding focus on education and connecting students. Prior to merging in April 2020 and before the COVID-19 pandemic, T-Mobile and Sprint had already connected nearly half a million students, and as COVID-19 started to impact schools, the combined company stepped up its efforts. Between 1 March 2020 and 31 December 2020, T-Mobile has helped connect over 2.5 million students across the country, including hundreds of thousands of Project 10Million participants. This includes the company’s part in New York City’s plan to connect more than 350 000 students with iPads and data. And the Un-carrier partnered with the California Department of Education and Apple to connect up to another 1 million students as schools across the state prepared for the virtual school year.
Supporting disaster response
Communication is key in any emergency and in 2020, T-Mobile continued to lead the way in responding to natural disasters and weather-related events that affected communities across America.
T-Mobile’s commitment to being one of the first on the scene after a crisis or significant event was on show throughout the year even despite the roadblocks presented by the pandemic. 2020 turned out to be one of the most demanding disaster seasons in memory, with millions and millions of acres burning in California, Oregon and Washington, while multiple major storms wrecked the entirety of Louisiana. However, T-Mobile showed up in full force with new socially distant measures, minimizing contact and mitigating crowds. T-Mobile provided charging stations, cellphones, water, food, personal and safety essentials and even livestock feed to affected communities – not just T-Mobile customers!
The T-Mobile Foundation got in on the action by offering up text-to-give campaigns and 2:1 matching opportunities to raise money for the American Red Cross.
The transition from the military to the civilian workforce is difficult, but at T-Mobile, we look beyond the traditional résumé and see the real value veterans bring to our workforce. T-Mobile is committed to supporting our military and veteran employees and the community through the Veterans and Allies Network (VAN) which seeks to increase awareness around veteran culture, and the positive impact veterans add to the business.
T-Mobile is also proud to support our country’s military and show our appreciation for their service through a variety of customer programs, such as the Magenta Military discounted wireless plan, which is the best deal for military and veteran families. We have also made our biggest hiring commitment to hire 10 000 veterans and military spouses by 2023.
To further assist with the transition from military to civilian life, T-Mobile partners with not-for-profit organizations such as Hiring our Heroes, FourBlock and Warriors4Wireless to help fund essential career readiness programs and community support initiatives.
In 2020, T-Mobile was recognized as a Military Friendly Employer and a Military Spouse Friendly Employer, the gold standard from GI Jobs Magazine that measures an organization’s commitment to the military community.
T-Mobile US energy strategy
We believe that through our commitment to 100 percent renewable energy we can change Wireless for Good. Our strategy combines clean energy, network resilience and bold inspiration to create a thriving business and a sustainable world.
Our key energy metrics – energy and carbon intensity – both saw strong improvements in 2019:
- Our energy intensity KPI408 to 377 MWh per petabyte decreased from
- Our carbon intensity KPI decreased from 124 to 104 metric tons of CO2e per petabyte
Our renewable energy commitment
In 2017, T-Mobile announced an industry leading commitment to achieve 100 percent renewable energy usage by 2021. We view tackling climate change and leading on renewable energy as a tremendous opportunity for T-Mobile to challenge the status quo and seize financial opportunity and the mantle of industry leadership.
As of January 2021, the Un-carrier has inked deals on nine renewable energy contracts − including five wind farms and three solar farms − that are part of the Un-carrier’s clean energy provider portfolio when they come online by 2021.
The company’s commitments are featured as a case study in Digital With Purpose: Delivering a Smarter 2030, a report released by the Global e-Sustainability Initiative (GeSI) and Deloitte. The report calls on global governments and businesses to identify ways to use digital technology to actualize the United Nations’ 2030 Agenda for Sustainable Development.
T-Mobile remains the ONLY major U.S. wireless company signed onto RE100 and the first one to have its carbon-reduction goals approved by the Science Based Targets Initiative.
T-Mobile’s official Science Based Target
T-Mobile commits to reduce combined absolute scope 1 and scope 2 GHG emissions 95 percent by 2025 from a 2016 base year. T-Mobile also commits to reduce scope 3 GHG emissions 15 percent per customer by 2025 from a 2016 base year.
Energy efficiency projects
Our energy team researches and designs innovative ways to boost efficiency and cut energy across our entire business. Here are some ways we are optimizing the operation of our network:
- At our data centers, we made a number of efficiency improvements including:
- Addition of cold aisle containment to IT equipment rows, and reprogramming of systems to utilize more 'Free Energy'
- Upgraded mechanical and electrical systems designed to utilize more efficient equipment and architecture
- Addition of hot aisle containment to IT equipment rows with directional and blanking floor tiles for better air management
- Installed ENERGY STAR certified LED Lighting was at approximately 1 500 new corporate and dealer stores. We also completed additional lighting retrofits across the T-Mobile commercial real estate portfolio. The upgrades were completed in T-Mobile Call Centers, Switch Sites, Regional Business Offices, and its corporate headquarters.
- We completed numerous pilots and small projects across the company installing new, more energy-efficient equipment at our switch stations, cell sites, retail stores, and call centers.
We have implemented more efficient technologies to reduce the demands of heating and cooling our cellular equipment.
Handset recycling: we care for our planet
T-Mobile US’s device recycling program mobilizes customers to help reduce environmental and human health impacts from improper recycling. This program also increases access to quality reusable and refurbished equipment for those who need it, while conserving our limited natural resources.
Any wireless consumer can bring any make, model or carrier phone, battery, accessory, tablet or netbook into any T-Mobile US location to be recycled for free. Through the JUMP! and Mobilize programs, T-Mobile US incentivizes its customers to trade in their used devices and accessories for great deals on the latest technology. Those trade-ins are all reused, refurbished or recycled.
T-Mobile US launched the recycling program for its customers in 2008, resulting in over 35 million devices being reused or resold since then. About 90 percent of the devices that are taken back are reused and 10 percent are recycled by providers selected on the basis of their leading industry environmental certification. This program organized by T-Mobile US is contributing to the group-wide initiative “Stop Wasting – Start Caring!”, which is now part of the “we care for our planet” program.
In 2020, T-Mobile US collected more than 7 million used cell phones to be recycled or reused. By reusing or recycling these devices we avoided sending over 3 million pounds of e-waste to landfill.
2020 Giving Season campaign
Starting on World Kindness Day (13 November) through Giving Tuesday (1 December) and ending on 4 December 2020, T-Mobile closed out the year by spreading love and asking everyone to #CaptureKindness. Photos and stories posted on social media, along with customer clicks in the T-Mobile Tuesdays App on Giving Tuesday, translated to the Un-carrier’s biggest ever contribution to Feeding America® — up to 15 million meals delivered to families across the U.S.
For every act of kindness shared on Twitter13 November 2020 through 4 December 2020), T-Mobile donated USD 10 (equivalent to 100 meals) to Feeding America®, up to USD 1 million (or up to 10 million meals). From donations to charity, checking in with an elderly neighbor, or paying for a stranger’s coffee ... every good deed counted!, Facebook and Instagram with the hashtag #CaptureKindness (
On Giving Tuesday (1 December 2020), for each customer that clicked on the Feeding America® donation option in the T-Mobile Tuesdays app, the company donated USD 1 (equivalent to 10 meals), up to USD 500 000. With each dollar equaling 10 meals to Feeding America®, this was ANOTHER opportunity to donate 5 million more meals!
To keep track of this big magenta wave of positivity on social media, T-Mobile unveiled a special page that featured a custom-built Kind-O-Meter that illustrated just how many people were sharing #CaptureKindness posts across the country. In addition to the Kind-O-Meter, people were able to see all the acts of kindness on the aggregate board that was also featured on the site. By the end of the campaign, T-Mobile and the T-Mobile Foundation were able to donate the full 15 million meals to Feeding America (equivalent to USD 1.5 million)!
Embracing diversity, equity and inclusion
Diversity fuels the Un-carrier spirit. Our commitment to equity and inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Our diverse workforce allows us to better serve our diverse customer base.
(Data as of June 2020)
Our inclusionist approach
DE&I at T-Mobile started as a grassroots employee movement and has grown to be an enterprise-wide experience as well as a key component of our Workforce Recruitment & Retention strategy. Our goal is to think bigger, encourage employees to evolve from being supporters, to allies, and ultimately to act as inclusionists – living and breathing inclusion every day.
Our inclusion Council is comprised of DE&I leaders from across T-Mobile. Working with over 55 nationwide inclusion and diversity chapters, the Inclusion Council drives awareness and encourages all members to be exactly who or what they want to be.
We’re repeatedly recognized for inclusion
We’re humbled by the acknowledgement we’ve received as an employer of choice for women, people of color, veterans, and members of the LGBTI * and disability communities, having been named a top workplace with over 40 awards in 2020.
Mobile has six DE&I Employee Resource Groups (ERGs) with the purpose of bringing employees together to talk about topics that matter – and inform the business on how to act to make a more inclusive workplace. Employee groups include the Accessibility Community, Veterans and Allies Network, Multicultural Alliance, Multigenerational Network, PRIDE, and Women and Allies Network. Our Multicultural Alliance has several sub-groups that bring together employees who identify with, or are allies of Indigenous, Asia Pacific, Latinx or Black groups.
Now with our new workforce base of over 80 000 employees, nearly 40 percent participate in the ERGs, and that number is growing every day. The success of our ERGs is measured by membership growth and engagement in various activities, which means there is an increase in demand and employees who are finding them beneficial. We know that on average, employees who are involved in at least one ERG have lower attrition rates, higher lateral transfer rates, and higher promotion rates.
Encouraging employees to support their communities
T-Mobile has participated in over 1 700 activities over the past two years that align with our DE&I Employee Resource Groups. This includes local volunteering and community events, or larger, company-wide events like Pride, Juneteenth and Black History Month, Veterans Day, Mental Health Awareness Month, Women’s History Month and so much more!
Creating space for conversation
At T-Mobile, we pride ourselves on challenging convention and being trailblazers – and we’re also aware that there are a lot of trailblazers out there we can listen to, learn from and be inspired by! In August 2018, we launched a speaker series called Talking with Trailblazers, where employees can hear unique experiences and points of view from some of the most diverse and innovative guest speakers in the country. Recent Trailblazer topics have included: The Significance of Black History, Diversity, and Unity with Congressman Jim Clyburn and Celebrating Hispanic Heritage Month with Antonio Tijerino, President & CEO, Hispanic Heritage Foundation.
Keeping ourselves accountable
T-Mobile is a values-driven company that believes in diversity and inclusion for our people, our customers, and the communities we serve – and we are committed to putting action behind our words. We have partnered with leading civil rights organizations to make promises to advance diversity, equity and inclusion in all aspects of our business.
In 2020, T-Mobile began a partnership with leading civil rights organizations to promise to embed diversity, equity and inclusion in every aspect of our business. Our partner organizations include National Urban League, League of United Latin American Citizens, National Action Network, UnidosUS, OCA-Asian-Pacific American Advocates, and Asian Americans Advancing Justice.
For more information, please visit: https://www.t-mobile.com/careers/culture-and-benefits/diversity