As a service provider, we use considerably fewer resources than manufacturing companies. The resource consumption for the manufacturing and use of our products and network infrastructure occurs in up- and downstream stages of the value chain – with our suppliers and customers. This is why we are committed to the responsible handling of resources within our value chain, and are pursuing the following measures:
In Germany, we reduced the size of SIM card trays in 2019, saving more than 20 tonnes of plastic in the same year. In 2020, we introduced the half-size SIM card in all European national companies and were thus able to increase our savings even further. We use selected KPIs to measure and monitor continued improvements. The Cell Phone Collection ESG KPI measures, for example, the ratio of cell phones in circulation to the number of used devices collected (excluding T-Mobile US). We measure progress toward copper cable recycling with the “Copper Cable Recycling” KPI.
With our health, safety, and environmental management system (HSE ) we have made a commitment to continually improving our performance in these areas. The system is based on the international standards ISO 45001 on occupational health and safety, ISO 14001 on environmental management, and ISO 9001 on quality management. Our environmental guideline summarizes all of the current voluntary ecological commitments in effect throughout the Group.Reporting against standards
We also contribute to resource efficiency at the workplace: We try to use as many green office supplies as possible. In 2020, 26 percent of all catalog-based office supplies were sustainable. We also took the following measures in Germany:
More than 235 million online bills were sent out in 2020. This is the equivalent of around 83 percent of all bills and credit notes for mobile and fixed-line customers in Germany. Since 2017, the data has been collected using a more precise calculation method.
Reporting against standards
Print on demand
Print on demand has many advantages: Quick reference guides can be printed as needed depending on orders and don’t need to be preprinted, transported and stored. Changes to information sheets for our customers can be made on short notice, eliminating large quantities of outdated documents that need to be destroyed. Initially, we will have print on demand available for quick reference guides for the MagentaZuhause rates. In the next step, we will review whether other materials are also suitable for print on demand – such as those containing multiple pages, a brochure, or a SIM card.
Since November 2020, we have offered our employees discounted items in the cafeterias after 4 p.m. at two locations in Germany. Employees can purchase items that would otherwise have to be thrown away, such as baked goods, salads and muesli, at half price. This has kept some 2,400 items from being thrown away.
RECUP returnable cup
In 2018, we joined forces with Sodexo, the company running our cafeterias in Germany, to introduce the RECUP returnable cup. Since then, the system has been introduced at many Deutsche Telekom sites. In the reporting year, the number of RECUP returnable cups rose by 54 percent to more than 19,000.
As a sustainable alternative, one reusable RECUP can replace around 500 disposable cups and can then simply be recycled. In return for a deposit of 1 euro, our employees get their coffee in a reusable RECUP. This can be returned to any participating partner, where the deposit is returned and the cup rinsed and reused.