We must stay fit for the future and competitive in the long term – especially against the backdrop of digitalization and a dynamic and global market environment. That is why we support our employees in the best way possible on our way to the digitalized working world.
These changes are also accompanied by complex personnel restructuring. We are creating new jobs in growth fields and are training qualified personnel to fill these positions. Other areas are the focus of restructuring activities involving workforce reduction. We make sure that all staff restructuring measures are implemented in a socially responsible way for our employees.
The HR service provider Vivento has provided us with support for implementing staff restructuring in Germany for many years. Since 2013, Vivento has been exclusively responsible for providing support and placement services for civil servants. 149 civil servants employed at Deutsche Telekom in Germany opted for a permanent transfer to federal, state, or local authorities in 2020. The focus was primarily on transfers of civil servants to the the armed forces, the Customs Office, and the Federal Police Force. Employees were assisted in finding positions with administrative authorities. Since Vivento was established 17 years ago, the HR service provider has helped more than 52,500 employees (full-time equivalents, FTEs ; as at: December 31, 2020) to gain a new perspective.
Surplus personnel have been looked after for several years in the segments, including T-Systems or Telekom Deutschland: They offer a special consulting concept for professional reorientation. They give employees in the change process prompt and comprehensive support – with the goal of finding permanent new employment.
Deutsche Telekom’s systems solutions business is currently undergoing a transformation. Job Service & Placement (JSP), our internal service provider, advises and supports employees with a comprehensive program and various initiatives through the necessary change processes. The aim is to place employees within the Group or externally. In addition, T-Systems supports restructuring in a socially responsible manner – for example, by offering phased retirement, early retirement, and severance payments.
Telekom Deutschland GmbH has implemented holistic staff restructuring and transfer management system since 2017. Its aim is to win employees over to the idea of a career change early on. In cases where tasks are being eliminated in the near or medium term, or different skills are required, the affected employees will be given advice proactively regarding opportunities for a professional reorientation. Managers are also actively involved in the change process. Together with them, internal and external employment alternatives are considered and personal labor market profiles developed. In addition, assistance is provided for individual application processes and – where necessary – training offered. Since 2018, around 1,000 employees nationwide received advice in the Germany segment . Approximately two thirds of them were able to find new options through these measures.
We continued our efforts to engage in socially acceptable staff restructuring. To this end, the Group continued to rely on the already proven tools of early retirement, severance pay and partial retirement in 2020.
You can find further information in the HR Factbook.Reporting against standards
The fluctuation rate in Germany decreased slightly compared to 2019 and was 1.98 percent. Internationally it has also fallen compared with 2019. At Group level, it also decreased slightly due to the decrease in Germany and internationally and stood at 3.94 percent in 2020.
The proportion of civil servants employed in the company fell once again in 2020. The reason for this is that Deutsche Telekom has not recruited any new civil servant staff since the company was privatized. In addition to civil servants leaving the company when they reach retirement age, others also took advantage of early retirement or moved to other agencies. This led to a continuous drop in the number of civil servants in our workforce.