Telekom Logo
2020 Corporate Responsibility Report

Fully connected

When the alarm clock goes off in the morning, many of us are immediately “switched on”. With eyes barely open, we reach out to the bedside table where our smartphone is. And we consume the first information of the day before we even get out of bed.
Always being up to date, responding fast – it’s a given for many people today, but it’s also stressful. We think we have to be available constantly. And not just at home, but also at work. According to a study by the Institute of Labor Economics, employees in Germany spend an average of up to five hours of their free time each week on job-related activities: reading emails, answering phone calls, researching something online ... It’s a case of “more, more, more” and “faster, faster, faster” – and will that ultimately make us sick? To ensure it doesn’t come to that, we at Deutsche Telekom rely primarily on prevention: for instance, by offering seminars or coaching on topics such as mindfulness and self-care – also in the context of digital media. We also involve our managers as important multipliers. The measures are part of our company health management scheme. We have received several awards for our target group-specific range of measures for occupational health and safety and preventive health care, including the “Corporate Health Award”, which declared us the most socially sustainable employer in the information and communications technology sector. The award honors companies that go above and beyond for the health of their employees and pursue forward-looking, sustainable HR strategies.


According to a study by the Institute of Labor Economics, employees in Germany spend an average of up to five hours of their free time each week on job-related activities.

What we are doing

From flu vaccines to stress coaching – our company health management scheme offers a wide range of options. Here are several examples from Europe:

Health check

All employees have the opportunity to be checked over by a company physician once a year, free of charge. This medical check consists of a physical examination, a full blood panel, identification of personal risk factors, and explanation of the findings. If necessary, a specialist referral will also be made.

Flu vaccination

We offer our employees free flu vaccines. The quadrivalent flu vaccine offers comprehensive protection against the seasonal influenza viruses.

Colon cancer

We offer our employees aged 45 and older the opportunity to have free colon cancer screenings once a year; if there is a family history of the disease, the screening can be done at any age. Family members can also take advantage of this offer for a small fee.

Physical activity

Mobile personal trainers join the teams – either on-site or virtually – and demonstrate simple exercises. We also offer stationary bikes that can be pushed up to desks. Larger locations have physiotherapy centers, and we also cooperate with fitness studios. Furthermore, various fitness offerings can be accessed online at any time.


Job-related stress or family conflicts? In these cases, our employees can take advantage of a consulting service by phone or personal coaching – always strictly confidential. We also offer seminars on topics such as the ability to recover, boosting resilience, and healthy management.

First aid

First aid can save lives in emergency situations. All Deutsche Telekom locations in Germany have trained first responders, who receive regular training. Other European national companies have similar measures in place. For instance, first responders at T-Systems in Slovakia receive interactive training for first aid and resuscitation every year.

working practices

Sitting for long periods at work can lead to health problems. That’s why ergonomic workstations are regularly inspected at Deutsche Telekom. These efforts in Germany are supported by health and safety specialists. At Hrvatski Telekom in Croatia, specially trained managers make sure employees work correctly at the computer.

An app for healthier living and working?

Some predict the weather, others are virtual department stores: We have apps for every conceivable purpose. But can they also help us live and work in a more healthy and conscious manner? To find out, we started testing health apps in 2018 as part of our “Digitalization and health” project. One app we tested in 2020 was “FITmit5” (FITwith5). Employees can use the app to complete short workout and relaxation units, such as conditioning and stretching exercises or yoga and meditation. T-Systems staff can also use the “Froach” app, which encourages them to take active breaks and also contains relaxation elements. In 2020, we also introduced additional digital health offerings on issues such as mindfulness, resilience, and fitness. Particularly during the coronavirus pandemic, our employees were able to make the most of these options regardless of where they were and, in some cases, at any time they liked.

Getting better all the time

How successful are we with our measures to improve occupational health and safety? We don’t just gauge our performance based on various indicators, we also ask our employees directly. For instance, by using a regular risk assessment for emotional stress we can determine if our employees are suffering from workplace stress and whether sufficient resources are available for them. Data is collected every two years as part of our Group-wide employee survey. It gives our managers important insights they can use to initiate improvement measures and further develop their teams. A follow-up process takes place after each employee survey. Based on the results, we recommend measures that teams can take to stay healthy and productive. These measures are documented and their effectiveness is reviewed.


Our health rate in 2020 was 95.0 percent (including the long-term sick). It indicates the percentage of planned working time our employees actually worked.

Health in figures

What percentage of planned working hours do our employees actually spend at the workplace – and how often are they sick? This is revealed by the health rate. The higher it is, the better. Our target for the health rate in the company – including the long-term sick – was 95.0 percent. In 2020, we hit this target for the first time.

When we feel well, we are also better friends, partners, and parents. By promoting the health and health awareness of our employees, we are making a contribution to society that goes beyond company boundaries.