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2020 Corporate Responsibility Report

Impact measurement: Online billing is more eco-friendly than paper billing

Gradually switching from paper billing to online billing is a good example of the sustainability potential inherent in digitalization. We applied our new approach to impact measurement in order to analyze the effects more closely for Deutsche Telekom. 

It showed that the negative environmental consequences of online billing are more than 50 percent lower than those associated with paper billing. Striking elements include a lower consumption of paper and ink and included reduced logistics services (SDGs 3, 6, 7, 8, 9,11,12,13 and 14).

We have identified the potential negative consequences of this measure as a drop in sales for the timber and paper industries and logistics sector. However, these consequences are less substantial than the positive effects.