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2020 Corporate Responsibility Report

“Tell me!” whistleblower portal

We have created the Tell me! whistleblower portal to uncover non-compliant conduct. Both our employees and external parties such as business partners and customers can use the portal to report misconduct – and can do so anonymously. We have introduced a Group-wide reporting process to control and monitor these activities.

In 2020, 113 compliance-related reports were made to Deutsche Telekom via the “Tell me!” portal (122 reports were made in the previous year). 12 of those are still being reviewed for plausibility (as of December 31, 2020). A total of 38 were confirmed as actual misconduct and were prosecuted accordingly. 63 plausible reports were investigated as compliance cases.

  • Most of the tip-offs received in 2020 focused on “financial interests” (possible cases of fraud, breach of trust, manipulation of targets, and unfair sales methods).
  • In confirmed cases, we impose systematic sanctions that are proportionate to the act and the guilt of the perpetrator and are in line with applicable legal provisions. A list of the actions taken is published on our website.
  • Naturally, we always follow up on all compliance-related tip-offs, even those that reach us through other channels.

Receipt and handling of tip-offs on the “Tell me!” portal*

  2020 2019 2018

Reports (overall)

1 060 1 058 953
Compliance-relevant tip-offs 113

122

137
Thereof anonymous tip-offs 57

61

76
Confirmed misconduct 63 38 46
Under investigation 12 13 9
Non-plausible tip-offs 38 35 40
       

* Tip-offs received directly by the international companies are only included here if they are relevant to the Group.