In 2019, as part of the Compliance-based Company Culture initiative, we conducted our second ever international employee survey on compliance after 2017. This will be continued in 2021. The aim was to once again review how our compliance culture has developed. In the future, the survey will be repeated regularly every three years at the most. The European School of Management and Technology (ESMT Berlin) and Hertie School of Governance were our research partners in this initial study. 46,000 Deutsche Telekom employees took part in the last survey, once again more than in the first survey. The initiative is supported by an expert committee created specifically for this purpose.
Responses from our employees were more positive than in 2017:
The identified weaknesses were discussed in depth by the Board of Management and compiled into a set of measures. The aim of the measures: to reinforce the value-oriented compliance culture at the Group and to continue the mainly positive trend in the future. Among other things, the virtual reality program “Managing Dilemmas” was introduced. It aims to help our employees recognize critical situations and behave correctly in conflict situations. We also promoted our speak-up culture through a new e-learning program and other measures. This involved a focus on virtual learning experiences in 2020 due to the coronavirus pandemic: Among other things, we offered an e-learning course for managers on “Ethical Leadership” and the virtual reality training course “Managing Dilemmas” for all employees.