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2020 Corporate Responsibility Report

Commitment to consumers

Deutsche Telekom aims to become the leading European telco. That is why we again gave high priority to consumer-related topics in 2020.

Main topics included:

  • Maintaining consumer data privacy, such as in the online advertising business,
  • Improving comprehensive, cross-technology protection of young people at national and EU levels (in particular by advancing a comprehensive, Group-wide minimum standard within the EU and ongoing dialog with organizations involved in the protection of minors both nationally and at EU level).
  • Improving customer service standards.
  • Striving to provide better transparency for our customers (e.g., the data protection one-pager and the product information sheet on the Transparency Ordinance).
  • Improving consumer protection in telecommunications (e.g., during the ongoing IP img migration and when switching providers for fixed-line and mobile connections).

As part of IP migration in the fixed-line network, we have switched 98 percent of our customers to IP in the last five years and taken numerous measures to make the process as easy and seamless as possible for customers. The IP migration is nearing completion. Only voice connections still had to be migrated in 2020.

We are also continuing our commitment in issues of provider switching, with the goal being to make it easy for both fixed-network and mobile consumers to switch providers, largely without any service interruptions. In all these areas, Deutsche Telekom stands for a constructive and solution-oriented approach that is geared to both consumer interests and the interests of our company.

Fabian Riewerts

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Fabian Riewerts