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2020 Corporate Responsibility Report

IT security & data protection KPI

A random sample of 50,000 Telekom employees are surveyed on the topics of data protection and IT security every two years. The findings of the survey are used, for example, to determine the Security Awareness Index (SAI) and the Data Protection Award indicator. The indicators help us to review the effectiveness of our measures in the areas of IT security and data protection. The data protection award indicator was last measured in 2020 and stood at 86 percent (without T-Mobile US). In the last survey in 2018, security awareness reached 80.3 (without T-Mobile US) of maximum 100 points (which is higher than for all other companies in the benchmark).

The Data Protection Award indicator measures the level of data protection within the units on a scale of 0 to 12. It is calculated based on what the employees said they thought, did and knew about data protection.

The Security Awareness Index measures our employees' perception of IT security at Deutsche Telekom. The assessment is based on Deutsche Telekom employee answers on management awareness of the topic, the security culture, the influence of security requirements on their own work, and their personal responsibility for and attitudes towards IT security. The index includes a scale from 0 to 100 – the higher the value, the higher IT security is rated at Deutsche Telekom.

Reporting against standards


Global Reporting Initiative (GRI)

  • GRI 418-1 (Customer Privacy)

Global Compact

  • Principle 1 (Support and respect for internationally proclaimed human rights)