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2020 Corporate Responsibility Report

Total Workforce Ratio KPI

Total workforce management allows HR to be managed in a holistic manner, enabling qualitative and quantitative personnel planning over the long term. The total workforce ratio describes the relationship between all personnel expenditure and revenue. This means: if the ratio has fallen in comparison with the previous year, either revenue has remained constant while total workforce costs have gone down, or revenue has increased with stable Total Workforce Cost.

Deutsche Telekom’s total workforce quota improved in 2020. The adjusted ratio for the Group as a whole dropped by 2.8 percentage points in 2020 compared with the previous year. While total revenue was up 25.4 percent (20.5 billion euros) in 2020, total workforce costs only increased by around 1.6 percent year-on-year.