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2020 Corporate Responsibility Report

Paper-free and low-paper work

Running a large company like Deutsche Telekom involves high paper consumption. We have gradually been reducing our paper consumption for several years. With the Paperless Office project, we aim to completely eliminate paper by 2025.

Given the immense paper consumption of around 4,000 metric tons currently at our German locations alone, and the large number of processes that require paper, it is a very ambitious goal to achieve a paperless Deutsche Telekom. To minimize our consumption, we implemented various measures in Germany in 2020:

  • Correspondence with our millions of customers is one of the biggest levers for saving paper. Thanks to online billing and increasingly digital communication, we sent out around 28 million fewer items in 2020 than in 2019.
  • In our shops, paper bags were replaced by bags made from recycled PET bottles.
  • By reducing paper bags, “thank-you folders” and other paper materials, we saved 75 metric tons of paper.
  • Our internal HR processes are also being gradually digitalized: salary statements, sick notes, etc. can be retrieved and submitted digitally. This saved around 25 metric tons of paper in 2020.
  • We are also raising awareness among our employees to print less. Flipcharts, notebooks and the like are also increasingly being shifted to digital alternatives.
  • Until we reach our target, we will obtain our paper from sustainable sources and use certified paper.

The next step is to network more closely with our national companies, which can also already boast a number of successes:

  • DTSE Slovakia: 3.35 million fewer printed pages in 2020
  • Croatia and Romania: Reduced paper consumption through digital contract signing
  • Greece/OTE: The “MyNet.Go” app enables employees to submit paperless vacation requests, among other things.