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Actionplan to promote inclusion
Inclusion thrives on partnership. Barriers in the work environment and in people´s minds can only be removed together. Following this thought, Telekom has updated its Actionplan of 2016. The new Actionplan 2.0 is aligned with the challenges of our current time. It helps to fill the framework of the new Group Inclusion Agreement with participation of all employees.
Measurable success: Reduced CO2 generation at data centers
We keep our goal of reducing our carbon footprint in mind when planning and operating our data centers. To achieve this goal, we take a two-step approach. It starts with optimizing energy consumption at each data center site and then continues with improving processes throughout the global data center landscape.
Data Center Energy Usage | 2019 | 2020 | 2021 | 2022 | ||||
Total energy used in data centers (MWh) | 646,201 | 748,105 | 758,384 | 709,619 | ||||
Percentage of renewable energy (of total energy) | 53.5 | 62.5 | 98.3 | 99.3 |
Our aim is to increase the share of renewable energy on a yearly basis. Therefore our reported target is to increase our share in comparison to the previous year.
“Child and Career” mentoring program
After three very successful runs, the kick-off event of our next “Child and Career” mentoring program took place in October 2019. For a period of 21 months, this program provides for potential junior staff in expert and managerial functions from various business units of the Group in Germany to be mentored by an experienced manager. The mentees who will soon start parental leave, are in parental leave or are planning their re-entrance in the job gain new professional and methodical competences “in the tandem” and benefit from shared experiences with others in the program network. In the fourth “Child and Career” session, 26 tandem teams went to the start. The program is supplemented by web-based tutorials on focus topics and self-organized network meetings. In addition, supplementary coaching services such as parental coaching and professional support coaching will be provided, as required. This was very well appreciated by the last run. More than 80 percent of participating junior employees and almost 70 percent of the managers are female.
The next mentoring program will start in the 2nd half of 2022.
Migration to IP technology
Start up!: Our trainee program for young technology enthusiasts and new thinkers
Our Start up! Trainee Program primarily targets graduates with an interest in Technology and IT who are willing to leverage their talent as innovator, technophile or revolutionary every single day. With the aim to reach talented candidates outside of Germany, the application process has been held in English since 2017. As a result, we have been able to maintain the share of international participants in 2022: 27 percent of trainees come from different countries around the globe. In the reporting period, a total of 38 BA/MA graduates embarked on the trainee program, 53 percent of whom were women.
During a period lasting around 18 months, trainees familiarize themselves with different areas of the company in Germany and abroad. They take on challenging project assignments in various business areas. The trainees are supported by experienced managers. The program is supplemented by innovative learning elements and events. In addition, our Start up! Trainees also pursue their own initiatives including social & sustainability projects within the context of the Magenta Friday (project day).
Don’t buy, rent
We want to make sure that used routers and media receivers don’t just end up in the trash. That is why we promote the “Don’t buy, rent” approach. Our rental services conserve resources and reduce electronic waste, thus cutting CO2 emissions. When a contract is canceled, the customer returns the devices, which are then either refurbished and rented out again or professionally recycled. We have simplified the return process by introducing a returns portal. We advertise our rental service actively and successfully. The offer has been well received by our customers
the number of people using the rental service increased to just over 11,65 million by the end of 2022.
Internet access on planes
Together with satellite company Inmarsat, Deutsche Telekom is offering the fastest inflight broadband service for European travelers.
The European Aviation Network (EAN) has been developed by Inmarsat and Deutsche Telekom in partnership with leading European companies such as Thales, Nokia, Airbus, and Cobham. It marks a paradigm shift in the airline passenger experience, with incomparable speeds, uninterrupted coverage and significantly lower latency than any other inflight Wi-Fi network in the continent.
The award-winning connectivity solution has been available to over 85 million passengers to date, travelling on more than 650.000 flights throughout Europe, covering key destinations such as London, Madrid, Barcelona, Geneva and Rome. EAN has now been activated in 275 aircraft and is currently available with British Airways, Iberia, Vueling and Aegean Airlines.
Promotion of women in STEM professions#
Diversity is an integral part of our corporate culture, this is why we are increasingly trying to attract talented women to our company with target-group-specific speeches. As part of our partnership with Femtec, a cooperation of large well-known companies, the Fraunhofer Institute and major German technical universities (TU) as well as the ETH Zurich, which have set themselves the goal of finding and promoting young female STEM talents, we are hosting the Innovation Lab this year. The project topic is to develop a technically innovative solution for green, sustainable mobile sites - which almost 20 international female Femtec women have chosen.
With the Femtec Alumnae network, a 6-week training programme took place in the areas of artificial intelligence, leadership and agile working. 60 female IT experts or managers with 2-6 years of professional experience participated in the virtual expert sessions. We are also involved with Global Digital Women, an international network of female shapers in the digital industry.
All-round security for life in the digital world
Since the the Computerhilfe Plus service launch in 2016, the demand for support in matters related to digital security has continued to grow. That’s why we introduced the Digital Schutzpaket (Digital Protection Package) in 2018 and added the Digital Schutzpaket Business (Business Digital Protection Package) to this product at the end of 2019. The Digital Protection Package combines all relevant security services in one product and offers a central point of contact for all topics related to home networks and Wi-Fi, internet, and social media. A service number provides access to Deutsche Telekom experts for support on protecting the home network from external attacks, or help on the secure use of the internet, social networks, and passwords. In the event of data loss, we look after recovering files where possible. Other service components include financial protection from fraudulent use of bank details, fraud in private online trading, and protection and effective countermeasures against cyberbullying or insults on the internet. For business customers, reputation protection is also included, which supports the deletion of unstable negative ratings and provides tips on maintaining online reputation. ID-Alarm helps customers protect their digital identity and alerts them when stolen login data is found.
Digital Solutions: Connected Car – preventing traffic jams with connected cars
T-Systems has been developing and operating Daimler’s Connected Car platform (Daimler vehicle backend) worldwide since 2013. The platform is the technical basis for the Live Traffic service, which provides drivers with real-time traffic information, Live Traffic prevents about 30 percent of traffic jams per vehicle. This means the approximately 24 million vehicles equipped with Live Traffic consumed about 26 million liters less fuel. This translates into CO2 savings of around 65,000 metric tons.
LCMM App (Low Carbon Mobility Management): Helps to improve individual, environmental-sensitive driving style
LCMM (Low Carbon Mobility Management) is a complete system developed for managing logistics fleets. DHL and DB Schenker,
for example, use the patented system in China and Europe and have reduced harmful emissions by an average of 20 percent (saving of 468 kg CO2 per HGV within one month). Fuel costs also went down by as much as 15 percent. This solution starts by analyzing
individual driver behavior. The app helps drivers to develop a more environmentally focused driving style. A cloud backend with corresponding dashboards helps fleet operators to manage their vehicle fleets as efficiently as possible (including up-to-date positioning of each vehicle).
In 11/2020, LCMM has been awarded with the "#GreenMagenta" label of Deutsche Telekom.
Digital Solutions: SHOW – Connecting automated vehicle fleets with the main axes of local public transport, making urban mobility more sustainable and environmentally friendly.
Project goal:
SHOW aims to support the deployment of shared, connected and electrified automation in urban transport, to advance sustainable urban mobility.
- Demonstrations in 20 cities across Europe
- Integration of automated fleets in Public Transport
- Including 69 partners from 13 EU-countries
- International cooperation with organizations from the US, South Korea, Australia and China
Benefits:
- Reduction of 20% energy consumption and 10% emissions
- Reduction of overall number of private vehicles through intelligent combination of smart Public Transport solutions
- Improved traffic flow
- Establish new business models and improve virtual validation
"Start up!": Our trainee program for young technology enthusiasts and new thinkers
Our Start up! trainee program above all targets graduates with an interest in Technology and IT who are motivated to shape the world of tomorrow with an entrepreneurial spirit and open to new challenges. With the aim to reach talented candidates outside of Germany, the application process has been held in English since 2017. As a result, we have been able to increase the share of international participants in 2021: 41 percent of trainees come from different countries around the globe. In the reporting period, a total of 39 BA/MA graduates embarked on the trainee program, 49 percent of whom were women.
During a period lasting around 18 months, trainees familiarize themselves with different areas of the company in Germany and abroad. They take on challenging project assignments in various business areas. The trainees are supported by experienced managers. The program is supplemented by innovative training formats and events. In addition, our Start up! trainees also pursue their own initiatives including social and sustainability projects within the context of the Magenta Friday (project day).
Employee Satisfaction
Every two years we conduct our employee survey in order to obtain feedback from our employees, discover weaknesses, and implement suitable actions to eliminate those weaknesses. The analysis on team level and of other criteria (e.g. function, executives vs. leader vs. employee, gender, age group) support the derivation of fitting concrete improvement actions on all levels. Around 80% of all employees participated in the last employee survey, the share of men and woman - where gender was specified - complies approximately with gender proportion in the group (participation rate man around 65%, women around 31% and diverse around 1%).
In addition to the employee survey, we also gauge employee satisfaction every six months through a pulse survey. This helps us obtain a current snapshot of the mood at the company and verify whether the introduced actions have been successful. This lets us make quick adjustments if necessary. The pulse survey in May 2021 saw a 77% response rate among the group.
Achieving more together: international collaboration
How can international corporations put sustainability strategies into practice across borders? Deutsche Telekom employs CR managers for the relevant business segments and national companies to reach this goal. They use the CR Manager Network to regularly share best practices and discuss new challenges, thereby jointly promoting essential CR issues. The central Group Corporate Responsibility (GCR) department is responsible for managing the network. In the year 2021, the CR Manager Network encompassed more than 100 CR Manager from 34 subsidiaries based in 20 countries across the globe.
The participants are regularly invited to virtual meetings and capacity building calls by Group Corporate Responsibility. In 2021, content and likely implications of the EU Green Deal were discussed as well as progress within the #GreenMagenta programs and the new strategic stream "Positive impact on society" defined by the EU segment. Furthermore, the network members could gain insights into issues like Impact measurement and the future of a greener mobility.
“IT remarketing” project
Our “IT remarketing” project involves reconditioning our used IT hardware to make it suitable for further use. We continue to maintain our partnership with “AfB gemeinnützige GmbH”, which offers job opportunities to people with disabilities. Within the scope of this partnership, we are giving some of our used IT hardware (e.g. laptops) to the organization for reconditioning and reselling. This will support us to save resources and to create jobs for people with disabilities as well as extend the life cycle of our used hardware.