We are Europe’s leading telecommunications company in terms of market capitalization, revenue, and earnings. Against this backdrop, consumer policy issues are a high priority for us.

Our key topics:

• Ongoing measures to protect consumer data privacy (in online advertising, for example)
• Efforts to strengthen comprehensive youth protection, across all relevant technical platforms, at the national and EU levels (especially in the framework of the amendment to the Telecommunications Act, which we implemented on time in late 2021)
• Improving customer service standards
• Efforts to ensure consistent, understandable messaging in communications with our customers
• Improving consumer protection in telecommunications (for example, when switching providers for fixed-line and mobile connections)

In all these areas, we stand for a constructive and solution-oriented approach that is geared to both consumer interests and the interests of our company.

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Fabian Riewerts