TÜV quality seal for “proven customer satisfaction” 2022 For the tenth time in a row, TÜV Rheinland, a leading, independent international provider of technical services, awarded our hotline, our technical service, and the Telekom Shops its “proven customer satisfaction” quality seal. 2 550 customers from Germany took part in the representative survey. Deutsche Telekom received a “good” rating, with an average score of 1.97 for the hotline, 1.65 for technical service, and 1.56 for the Telekom Shops – where 1 is the highest score.
connect hotline test: Mobile communications 2022 Every year, connect magazine tests the mobile hotlines of the different providers and evaluates the categories of accessibility, waiting time, staff friendliness, and quality of statements. In issue 5/2022, “connect” praised Deutsche Telekom’s customer service as “very good.” The magazine certified us as having the best mobile hotline, with 445 out of 500 points.
connect mobile communications shop test 2022 In 2022, Deutsche Telekom once again took first place in the connect Mobilfunk Shoptest (mobile communications shop test). The testers gave 14 Shops a ranking of “very good” for their consultation quality. Six shops set new standards by being ranked “outstanding.” In the overall ranking, Deutsche Telekom received 438 out of 500 possible points, with impressive showings especially in the consultation categories services, rates, and devices, as well as in the category shop atmosphere/facilities.
F.A.Z. Germany’s best customer advisers In 2022, the newspaper F.A.Z. named Deutsche Telekom’s customer advisers the best in the mobile communications sector. The rating was derived based on mentions on websites and in forums, blogs, consumer portals, and social media channels. Press releases and news pages of different mobile providers were also viewed. Deutsche Telekom took first place in the categories Hotline, Service, Customer advice, and Price.
Top rating in CHIP mobile phone shop test 2022 The trade magazine CHIP has conducted its first ever survey of the customer experience in mobile network shops. Deutsche Telekom took first place straight away. The general appearance of employees, neatness of the shops, and willingness of staff to help were particularly well received. The testers also gave Deutsche Telekom the best rating in the categories of phone consulting and rate plan consulting.
“Service King” 2022 award from “Focus Money” In 2022, we took first place in the telecommunications sector in the customer satisfaction survey of “Focus Money” for the seventh time in a row. The financial magazine surveyed 313 691 customers. Deutsche Telekom placed first in the telecommunications industry – at the national level and in 50 of 56 cities.
“Computer Bild” top digital assistant 2022 For the fourth time, IT magazine “Computer Bild” and online portal “Statista” tested digital assistants (service chatbots) from the telecommunications, insurance, finance, and utilities & transport sectors. In late 2022, it was confirmed that Deutsche Telekom has the best digital assistant in the telecommunications sector and is also leading in this category across all sectors. User guidance, functionality, user experience, security, and ethical aspects were evaluated.
TÜV quality seal for “proven customer satisfaction” 2022
For the tenth time in a row, TÜV Rheinland, a leading, independent international provider of technical services, awarded our hotline, our technical service, and the Telekom Shops its “proven customer satisfaction” quality seal. 2 550 customers from Germany took part in the representative survey. Deutsche Telekom received a “good” rating, with an average score of 1.97 for the hotline, 1.65 for technical service, and 1.56 for the Telekom Shops – where 1 is the highest score.
connect hotline test: Mobile communications 2022
Every year, connect magazine tests the mobile hotlines of the different providers and evaluates the categories of accessibility, waiting time, staff friendliness, and quality of statements. In issue 5/2022, “connect” praised Deutsche Telekom’s customer service as “very good.” The magazine certified us as having the best mobile hotline, with 445 out of 500 points.
connect mobile communications shop test 2022
In 2022, Deutsche Telekom once again took first place in the connect Mobilfunk Shoptest (mobile communications shop test). The testers gave 14 Shops a ranking of “very good” for their consultation quality. Six shops set new standards by being ranked “outstanding.” In the overall ranking, Deutsche Telekom received 438 out of 500 possible points, with impressive showings especially in the consultation categories services, rates, and devices, as well as in the category shop atmosphere/facilities.
F.A.Z. Germany’s best customer advisers
In 2022, the newspaper F.A.Z. named Deutsche Telekom’s customer advisers the best in the mobile communications sector. The rating was derived based on mentions on websites and in forums, blogs, consumer portals, and social media channels. Press releases and news pages of different mobile providers were also viewed. Deutsche Telekom took first place in the categories Hotline, Service, Customer advice, and Price.
Top rating in CHIP mobile phone shop test 2022
The trade magazine CHIP has conducted its first ever survey of the customer experience in mobile network shops. Deutsche Telekom took first place straight away. The general appearance of employees, neatness of the shops, and willingness of staff to help were particularly well received. The testers also gave Deutsche Telekom the best rating in the categories of phone consulting and rate plan consulting.
“Service King” 2022 award from “Focus Money”
In 2022, we took first place in the telecommunications sector in the customer satisfaction survey of “Focus Money” for the seventh time in a row. The financial magazine surveyed 313 691 customers. Deutsche Telekom placed first in the telecommunications industry – at the national level and in 50 of 56 cities.
“Computer Bild” top digital assistant 2022
For the fourth time, IT magazine “Computer Bild” and online portal “Statista” tested digital assistants (service chatbots) from the telecommunications, insurance, finance, and utilities & transport sectors. In late 2022, it was confirmed that Deutsche Telekom has the best digital assistant in the telecommunications sector and is also leading in this category across all sectors. User guidance, functionality, user experience, security, and ethical aspects were evaluated.