For several years, we have been actively working to support diversity and inclusion. One of the extremely important elements of the D&I (Diversity and Inclusion) strategy is to address the needs of people with disabilities.
We were the first telecommunications operator to introduce comprehensive accessibility for the Deaf. This means that our customers can already make use of a sign language interpreter service in all our showrooms and on our helplines.
From the start of 2022, deaf people have been able to use all available forms of contact. Using www.t-mobile.pl/c/migam, deaf customers can connect with an online sign language interpreter who will participate in a conversation between that person and an employee at a T-Mobile contact center.
This is not the end of the changes – we have also decided to extend the availability of the sign-language interpreter service from a selection of 120 stores to all 600 sales outlets across Poland. Customers at any of these locations can rely on a call being conducted by an employee at any outlet.
As part of the implementation of its D&I strategy and the project “WE LOVE DIVERISTY. The Power of Diversity”, we are carrying out a number of activities aimed at educating employees (webinars, training courses for managers, meetings for people with disabilities, classes on inclusive language). There are also activities designed to increase the number of people with disabilities who are employed within the company.
For several years, we have been actively working to support diversity and inclusion. One of the extremely important elements of the D&I (Diversity and Inclusion) strategy is to address the needs of people with disabilities.
We were the first telecommunications operator to introduce comprehensive accessibility for the Deaf. This means that our customers can already make use of a sign language interpreter service in all our showrooms and on our helplines.
From the start of 2022, deaf people have been able to use all available forms of contact. Using www.t-mobile.pl/c/migam, deaf customers can connect with an online sign language interpreter who will participate in a conversation between that person and an employee at a T-Mobile contact center.
This is not the end of the changes – we have also decided to extend the availability of the sign-language interpreter service from a selection of 120 stores to all 600 sales outlets across Poland. Customers at any of these locations can rely on a call being conducted by an employee at any outlet.
As part of the implementation of its D&I strategy and the project “WE LOVE DIVERISTY. The Power of Diversity”, we are carrying out a number of activities aimed at educating employees (webinars, training courses for managers, meetings for people with disabilities, classes on inclusive language). There are also activities designed to increase the number of people with disabilities who are employed within the company.