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Objectives Target achievement Implementation Increase relevance of sustainability within the company
As of the year under review, responsibility for CR topics lies with the Group Board of Management Further development of the CR strategy Refining the CR strategy, with inclusion of four key areas in the year under review, and intensified integration of the ESG 
framework within CR efforts.CR strategy Publication of the company’s “Corporate Digital Responsibility” report
Publication of the first Communication on Progress, in July 2022. Contribute to the Sustainable Development Goals (SDGs) Focus on 2, 3, 4, 5, 7, 8, 9, 11, 12, 13, 15, 16 Strengthening the topic of opportunities and risks In the year under review, concrete examples of relevant emerging risks for Deutsche Telekom were integrated within the report.Reporting in keeping with the new 2021 GRI Standards In the year under review, the CR Report was prepared in line with the 2021 GRI Standards. This marked the first time the CR Report had been prepared in conformance with the GRI Standards.
Reporting in accordance with the standards of the Sustainability Accounting Standards Board (SASB)
Preparation of an SASB index with links to relevant report contentSASB Within materiality analysis, integrate impact assessment covering the entire value chain Analysis and assessment of positive and negative impacts, relative to sustainability issues, throughout the entire value chain Exemplary CR reporting First-place award in the independent, cross-industry ranking of the Institute for Ecological Economy Research (IÖW) -
Objectives Target achievement Implementation We aim to have 60 percent of our procurement volume be verified as “uncritical” by 2025
64.1 percent in 2022
(external procurement volume for Deutsche Telekom, excluding USA and network capacity)95 percent of our procurement volume should be without an identified CR risk by 2025
99.6 percent of procurement volume in 2022
(external procurement volume for Deutsche Telekom, excluding USA and network capacity)99 percent 5G coverage in Germany by 2025 Since the end of 2022, 5G, the new mobile communications standard, has been available to over 94 percent of all households in Germany.
5G expansion Increase Group-wide customer retention (measured using TRI*M
index)As of the end of 2022, the Group score (not including T-Mobile US) was 76.0 points (outset value in 2021: 72.6 points).
Obtain relevant service awards This was achieved. The awards included the TÜV quality seal; the “Service King” distinction awarded by the trade magazine Focus Money; “best mobile-network hotline” in connect magazine's 2022 hotline test; and “best mobile communications shop” in connect magazine's 2022 mobile communications shop test
Greater use of sustainable financial instruments Detailed evaluation of sustainable finance instruments, and preparation of relevant documents – for a sustainability-linked bond, for example Integration of requirements from EU Taxonomy
Fulfillment of the EU Taxonomy Regulation's requirements in effect for 2021, via listing of taxonomy-eligible and taxonomy-aligned turnover, capital expenditure, and operating expenditureEU taxonomy Ensure inclusion in relevant sustainability indices Listing in key sustainability indices -
Objectives Target achievement Implementation Decrease Group-wide Scope 1 and 2 emissions by up to 95 percent, with respect to their 2017 levels, by the end of 2025. The remaining emissions are to be offset via suitable measures, to enable the company to reach climate neutrality.A reduction of 94 percent since 2017, and of 2 percent in comparison to the previous year, to a level of about 233 kt CO2e Total CO2e emissions (Scopes 1 and 2)
Reduce CO2 emissions (Scopes 1-3) by 55 percent with respect to their level in 2020 New target. This new interim target is more ambitious than our previous target, which called for a 25 percent reduction of per-customer Scope-3 emissions
(with respect to 2017) by 2030. It now replaces the previous interim target.Total CO2e emissions (Scopes 1-3) for the Deutsche Telekom Group
Achieve climate neutrality by no later than 2040 (Scopes 1, 2 and 3) Total emissions in 2022: 12 520 kt CO2e
Reduction of 10 percent since 2020. Compared with the previous year, there was an increase of 9 percent, due in particular to higher expenses for network expansion in the reporting year.Total CO2e emissions (Scopes 1-3) for the Deutsche Telekom Group
Improvement of the efficiency of our data centers; use of climate-neutral data centers – including both company data centers and externally operated data centers (pursuant to the Climate Neutral Data Centre Pact) – by 2030 Global power usage effectiveness (PUE
) value for 2022: 1.59 (2021: 1.58)PUE value for Germany in 2022: 1.50 (2021: 1.49)
Our most-efficient high-availability data center has a PUE of 1.3.
Raise the profile and boost the impact of the Green Pioneers community 335 Green Pioneers in 2022 (2021: 320); working at 53 sites in Germany (2021: 53); more community initiatives in our national companies Reduction of CO2 emissions tied to customers' use of our products and solutions; in particular, reduction of those emissions' share of our own total emissions Reduction of our enablement factor in Germany to 3.76 (4.8 in 2021); throughout Europe to 2.6 (3.4 in 2021). The reduction in Germany with respect to the previous year results from use of a more differentiated data collection method and from a reduction in the number of users of our videoconferencing solutions.
ESG KPI Enablement Factor for DT Group in Germany
Enablement Factor ESG KPI for Deutsche Telekom Group in Europe
Stabilization of our energy consumption by 2024, via doubling of our energy efficiency in Europe (the ratio of network data traffic to the electricity required to move it), in spite of continued strong data-traffic growth and our ongoing network expansion
Energy consumption in 2022: 13.3 million MWh (2021: 13.3 million MWh) Total energy consumption Linking of Board of Management remuneration to reductions of the company's CO2 emissions and energy consumption In the year under review, the company's energy consumption remained stable, and its CO2 emissions were reduced. In addition, the two ESG KPIs were integrated within the remuneration system for executives in Germany and Europe as well as for employees not covered by collective agreements in Germany. Through 2024, our European national companies (outside of Germany) plan to collect one million used mobile devices and keep them in the circular economy by refurbishing or recycling them. 2022: About 71 000 devices Our efforts to bring about a circular economy
We are aiming to ensure that, by 2024, none of the electronic waste produced by Deutsche Telekom in Europe, and no used devices the company collects, such as smartphones, routers or laptops, wind up in landfills without undergoing recycling processes.
In Germany, electronic waste and returned devices are already properly managed (refurbished or recycled). The same applies to the electronic waste produced internally at our European national companies. Implementation of this policy, with regard to devices at our other European national companies, is underway. Waste avoidance and recycling By 2030, we intend to ensure that all the products we bring into circulation are returned to the circular ecosystem New target. This target also applies to the network technology we use. Our efforts to bring about a circular economy As of mid-2022, packaging for all new Deutsche Telekom-branded products in Europe is to be sustainable, in keeping with our “Sustainability Packaging Guideline.”
Target achieved. Since mid-2022, all new Deutsche-Telekom-branded products sold or rented in Germany come in sustainable packaging, in keeping with our packaging guideline. Sustainable product packaging We aim to ensure that, by the end of 2024, sustainable product packaging has been adopted for over 90 percent of all of the smartphones Deutsche Telekom sells in Europe. As of the end of 2022, nearly 90 percent of all smartphones sold by Deutsche Telekom in the EU were sold in sustainable packaging.
Sustainable product packaging With our Paperless Office project, we aim to completely eliminate paper use wherever possible by 2025. Implementation of this project is underway; we are carrying out various paper-reduction measures internationally – for example, we are digitalizing our correspondence with our customers. In 2022, we saved 110.94 metric tons of paper in Germany.
Paper-free and low-paper work -
Objectives Target achievement Implementation Increase the proportion of women on the Supervisory Board and in top positions in middle and upper management to 30 percent by 2025
Total workforce: 35.7 percent women
Middle / upper management: 20.8 percent / 24.6 percent
Board of Management of DTAG: 37.5 percent
Supervisory Board (in Germany): 42.4 percent
Supervisory Board (international): 50 percent
Our approach to diversity and equal opportunities
Percentage of women on the management board
Percentage of women in middle and upper management
Maintain the Group-wide (national) high health rate of 95.0 percent
2022:
Including persons on extended sick leave: 93.8 percent (2021: 95.3 percent)Not including persons on extended sick leave: 95.2 percent (2021: 95.3 percent)
Reduce the accident rate in Germany Accident rate for accidents leading to more than three missed days of work, in 2022:
4.4 accidents per thousand employees (2021: 3.7) (not including work-related accidents tied to the COVID-19 pandemic)
5.5 accidents per thousand employees (including work-related accidents tied to the COVID-19 pandemic)
Boost digital further training Digital learning rate (share of learning hours completed as online learning) 2022: 79 percent (2021: 89 percent)
85 percent of the training courses available on a Group-wide basis were available online (2021: 83 percent)
Increase in the proportion of digital experts New target.
2022: 19.7 percent digital experts (groupwide without T-Mobile US)Share of digital experts Additional #TAKEPART stories In 2022, no new modules were added to the #TAKEPART stories. Promoting media literacy and democratic competence Improve employee satisfaction Engagement score in 2022 (pulse survey): 78 points (2021: 77 points)
The employee survey is conducted at two-year intervals.
Performance of Human Rights Impact Assessment (HRIA) and Employee Relations Policy Review (ERR) ERR and HRIA were carried out at: DTSE in Slovakia, the Czech Republic and Romania.
Human Rights Impact Assessments
Comprehensive human-rights reviews at our national companies