2022 CR program

  • Objectives Target achievement Implementation

    Increase relevance of sustainability within the company

    As of the year under review, responsibility for CR topics lies with the Group Board of Management

    Current organizational structure

    Further development of the CR strategy Refining the CR strategy, with inclusion of four key areas in the year under review, and intensified integration of the ESG img framework within CR efforts. CR strategy

    Publication of the company’s “Corporate Digital Responsibility” report

    Publication of the first Communication on Progress, in July 2022.

    Corporate Digital Responsibility

    Contribute to the Sustainable Development Goals (SDGs) Focus on 2, 3, 4, 5, 7, 8, 9, 11, 12, 13, 15, 16

    Our contribution to the Sustainable Development Goals

    Measures and KPIs relevant to SDGs

    Strengthening the topic of opportunities and risks In the year under review, concrete examples of relevant emerging risks img for Deutsche Telekom were integrated within the report.

    Emerging risks of relevance for Deutsche Telekom

    Reporting in keeping with the new 2021 GRI Standards

    In the year under review, the CR Report was prepared in line with the 2021 GRI Standards. This marked the first time the CR Report had been prepared in conformance with the GRI Standards.


    Reporting in accordance with the standards of the Sustainability Accounting Standards Board (SASB)

    Preparation of an SASB index img with links to relevant report content SASB
    Within materiality analysis, integrate impact assessment covering the entire value chain Analysis and assessment of positive and negative impacts, relative to sustainability issues, throughout the entire value chain

    Our process for identifying material CR topics

    Exemplary CR reporting First-place award in the independent, cross-industry ranking of the Institute for Ecological Economy Research (IÖW)

    Awards for CR reporting

  • Objectives Target achievement Implementation

    We aim to have 60 percent of our procurement volume be verified as “uncritical” by 2025

    64.1 percent in 2022
    (external procurement volume for Deutsche Telekom, excluding USA and network capacity)

    ESG KPI Procurement Volume Verified as Non-Critical

    95 percent of our procurement volume should be without an identified CR risk by 2025

    99.6 percent of procurement volume in 2022
    (external procurement volume for Deutsche Telekom, excluding USA and network capacity)

    ESG KPI “Procurement Volume Without CR Risk”

    99 percent 5G coverage in Germany by 2025

    Since the end of 2022, 5G, the new mobile communications standard, has been available to over 94 percent of all households in Germany.

    5G expansion

    Increase Group-wide customer retention (measured using TRI*M img index)

    As of the end of 2022, the Group score (not including T-Mobile US) was 76.0 points (outset value in 2021: 72.6 points).

    Measuring customer retention and endorsement

    Obtain relevant service awards

    This was achieved. The awards included the TÜV quality seal; the “Service King” distinction awarded by the trade magazine Focus Money; “best mobile-network hotline” in connect magazine's 2022 hotline test; and “best mobile communications shop” in connect magazine's 2022 mobile communications shop test

    Awards for our service

    Greater use of sustainable financial instruments Detailed evaluation of sustainable finance instruments, and preparation of relevant documents – for a sustainability-linked bond, for example

    Sustainable investment at Deutsche Telekom

    Integration of requirements from EU Taxonomy

    Fulfillment of the EU Taxonomy img Regulation's requirements in effect for 2021, via listing of taxonomy-eligible and taxonomy-aligned turnover, capital expenditure, and operating expenditure EU taxonomy
    Ensure inclusion in relevant sustainability indices Listing in key sustainability indices

    T-Shares in sustainability ratings and indices

  • Objectives Target achievement Implementation
    Decrease Group-wide Scope 1 and 2 emissions img by up to 95 percent, with respect to their 2017 levels, by the end of 2025. The remaining emissions are to be offset via suitable measures, to enable the company to reach climate neutrality. A reduction of 94 percent since 2017, and of 2 percent in comparison to the previous year, to a level of about 233 kt CO2e

    Our climate targets

    Climate target achievement

    Total CO2e emissions (Scopes 1 and 2)


    Reduce CO2 emissions (Scopes 1-3) by 55 percent with respect to their level in 2020

    New target. This new interim target is more ambitious than our previous target, which called for a 25 percent reduction of per-customer Scope-3 emissions img (with respect to 2017) by 2030. It now replaces the previous interim target.

    Our climate targets

    Climate target achievement


    Total CO2e emissions (Scopes 1-3) for the Deutsche Telekom Group

    Achieve climate neutrality by no later than 2040 (Scopes 1, 2 and 3)

    Total emissions in 2022: 12 520 kt CO2e
    Reduction of 10 percent since 2020. img Compared with the previous year, there was an increase of 9 percent, due in particular to higher expenses for network expansion in the reporting year.

    Our climate targets

    Climate target achievement

    Total CO2e emissions (Scopes 1-3) for the Deutsche Telekom Group


    Improvement of the efficiency of our data centers; use of climate-neutral data centers – including both company data centers and externally operated data centers (pursuant to the Climate Neutral Data Centre Pact) – by 2030

    Global power usage effectiveness (PUE img) value for 2022: 1.59 (2021: 1.58)

    PUE value for Germany in 2022: 1.50 (2021: 1.49)

    Our most-efficient high-availability data center has a PUE of 1.3.

    ESG KPI “PUE” – lower CO2 emissions in data centers

    T-Systems: Ecological sustainability (internal measures)

    Raise the profile and boost the impact of the Green Pioneers community 335 Green Pioneers in 2022 (2021: 320); working at 53 sites in Germany (2021: 53); more community initiatives in our national companies

    Green Pioneers

    Green Pioneer networks at our national companies

    Reduction of CO2 emissions tied to customers' use of our products and solutions; in particular, reduction of those emissions' share of our own total emissions

    Reduction of our enablement factor in Germany to 3.76 (4.8 in 2021); throughout Europe to 2.6 (3.4 in 2021). The reduction in Germany with respect to the previous year results from use of a more differentiated data collection method and from a reduction in the number of users of our videoconferencing solutions.

    ESG KPI Enablement Factor for DT Group in Germany

    Enablement Factor ESG KPI for Deutsche Telekom Group in Europe

    Stabilization of our energy consumption by 2024, via doubling of our energy efficiency in Europe (the ratio of network data traffic to the electricity required to move it), in spite of continued strong data-traffic growth and our ongoing network expansion

    Energy consumption in 2022: 13.3 million MWh (2021: 13.3 million MWh) Total energy consumption
    Linking of Board of Management remuneration to reductions of the company's CO2 emissions and energy consumption In the year under review, the company's energy consumption remained stable, and its CO2 emissions were reduced. In addition, the two ESG KPIs were integrated within the remuneration system for executives in Germany and Europe as well as for employees not covered by collective agreements in Germany.

    ESG targets in remuneration

    Remuneration report

    Our climate targets

    Through 2024, our European national companies (outside of Germany) plan to collect one million used mobile devices and keep them in the circular economy by refurbishing or recycling them. 2022: About 71 000 devices

    Our efforts to bring about a circular economy

    Used mobile device collection


    We are aiming to ensure that, by 2024, none of the electronic waste produced by Deutsche Telekom in Europe, and no used devices the company collects, such as smartphones, routers or laptops, wind up in landfills without undergoing recycling processes.

    In Germany, electronic waste and returned devices are already properly managed (refurbished or recycled). The same applies to the electronic waste produced internally at our European national companies. Implementation of this policy, with regard to devices at our other European national companies, is underway. Waste avoidance and recycling
    By 2030, we intend to ensure that all the products we bring into circulation are returned to the circular ecosystem New target. This target also applies to the network technology we use. Our efforts to bring about a circular economy

    As of mid-2022, packaging for all new Deutsche Telekom-branded products in Europe is to be sustainable, in keeping with our “Sustainability Packaging Guideline.”

    Target achieved. Since mid-2022, all new Deutsche-Telekom-branded products sold or rented in Germany come in sustainable packaging, in keeping with our packaging guideline. Sustainable product packaging
    We aim to ensure that, by the end of 2024, sustainable product packaging has been adopted for over 90 percent of all of the smartphones Deutsche Telekom sells in Europe. img

    As of the end of 2022, nearly 90 percent of all smartphones sold by Deutsche Telekom in the EU were sold in sustainable packaging.

    Sustainable product packaging
    With our Paperless Office project, we aim to completely eliminate paper use wherever possible by 2025.

    Implementation of this project is underway; we are carrying out various paper-reduction measures internationally – for example, we are digitalizing our correspondence with our customers. In 2022, we saved 110.94 metric tons of paper in Germany.

    Paper-free and low-paper work
  • Objectives Target achievement Implementation

    Increase the proportion of women on the Supervisory Board and in top positions in middle and upper management to 30 percent by 2025

    Total workforce: 35.7 percent women

    Middle / upper management: 20.8 percent / 24.6 percent

    Board of Management of DTAG: 37.5 percent

    Supervisory Board (in Germany): 42.4 percent

    Supervisory Board (international): 50 percent

    Our approach to diversity and equal opportunities

    Percentage of women on the management board

    Percentage of women in middle and upper management

    Percentage of women on Supervisory Boards

    Commitment to a larger share of women 

    Maintain the Group-wide (national) high health rate of 95.0 percent

    Including persons on extended sick leave: 93.8 percent (2021: 95.3 percent)

    Not including persons on extended sick leave: 95.2 percent (2021: 95.3 percent)

    Health rate

    Effectiveness of our health and safety measures

    Reduce the accident rate in Germany  

    Accident rate for accidents leading to more than three missed days of work, in 2022:

    4.4 accidents per thousand employees (2021: 3.7) (not including work-related accidents tied to the COVID-19 pandemic)

    5.5 accidents per thousand employees (including work-related accidents tied to the COVID-19 pandemic)


    Effectiveness of our health and safety measures

     Boost digital further training 

    Digital learning rate (share of learning hours completed as online learning) 2022: 79 percent (2021: 89 percent)

    85 percent of the training courses available on a Group-wide basis were available online (2021: 83 percent)

    Our approach to training and development

    Skills development at Telekom Training in Germany

    Increase in the proportion of digital experts

    New target.
    2022: 19.7 percent digital experts (groupwide without T-Mobile US)

    Share of digital experts
     Additional #TAKEPART stories In 2022, no new modules were added to the #TAKEPART stories. Promoting media literacy and democratic competence
    Improve employee satisfaction 

    Engagement score in 2022 (pulse survey): 78 points (2021: 77 points)

    The employee survey is conducted at two-year intervals.

    Our employee survey

    Twice a year: The pulse survey

    Satisfaction and commitment indexes

    Performance of Human Rights Impact Assessment (HRIA) and Employee Relations Policy Review (ERR)

    ERR and HRIA were carried out at: DTSE in Slovakia, the Czech Republic and Romania.

    Employee Relations Policy

    Human Rights Impact Assessments

    Comprehensive human-rights reviews at our national companies