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Headcount & part-time work

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Workforce development worldwide KPI

As per year-end, the Group’s headcount had decreased by 3.4 percent year-on-year. In our Germany segment img, the number of employees increased by 1.2 percent against year-end 2022, mainly due to the transfer of employees of Multimedia Solutions (MMS) from the Systems Solutions segment. The total number of full-time equivalent employees in the United States segment decreased by 6.6 percent compared to the end of 2022, primarily due to the workforce reduction program implemented in the third quarter of 2023. In the Europe segment, the headcount was down by 3.4 percent compared to the end of the prior year, in particular in Slovakia, Poland, and Greece. The headcount at our Systems Solutions segment was down 5.0 percent against year-end 2022, mainly due to the transfer of MMS to the Germany segment. In the Group Development segment, the headcount decreased sharply by 87.0 percent year-on-year, mainly due to the sale of GD Towers as of February 1, 2023. The headcount in the Group Headquarters & Group Services segment was down 0.9 percent compared to the end of 2022, mainly due to the ongoing staff restructuring measures at Vivento. This decrease was offset by the increase in the number of employees in the Technology and Innovation department.

Number 2016 2017 a) 2018 b) 2019 b) 2020 b) 2021 b) 2022 2023
a) Since January 1st 2017 we report the Board division technology and innovation via the segment Group Development and the segments Group Headquarters & Group Services. Year on year data has been adjusted accordingly.
b) Values for 2018-2021 restated.
Germany 66 410 64 798 71 549 69 117 67 956 61 768 59 014 59 709
USA 44 820 45 888 46 871 47 312 71 304 71 094 67 088 62 677
Europe 46 808 47 421 47 964 44 410 41 272 35 319 34 083 32 932
Systems Solutions 37 472 37 924 28 945 29 800 26 490 26 175 27 392 26 036
Group Headquarters and Group Services 20 258 19 351 18 370 17 292 16 585 19 498 18 353 18 190
Group Development 2 572 1 967 1 976 2 603 2 684 2 674 828 108
Group (total) 218 341 217 349 215 675 210 533 226 291 216 528 206 759 199 652
 


Further information about this is available in the HR Factbook.
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Deutsche Telekom workforce from 2003 to 2023 KPI

Our strategy to become the leading telecommunications provider in Europe is reflected in the trend in our international employee headcount. Since 2003, our workforce in Germany has been decreasing continuously. As of the end of 2023, it accounted for 39.4 percent of the total workforce. There was hardly any change with respect to the previous year, however, since our international workforce also continued to decrease.

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Number of employees by country KPI

Number of employees by country

 

Global Reporting Initiative (GRI)

  • GRI 2-7 (General Disclosures)
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Part-time employees in the DT Group KPI

We believe it is important to offer our staff flexible working conditions that fit their needs, no matter what stage of life they happen to be in. This includes the opportunity to work part-time, but also the guaranteed option of returning to work when an employee no longer wants to work part-time. Trainees at Deutsche Telekom can also take their training on a part-time basis. Also, students, including students who are single parents, have the option of completing their cooperative study program on a part-time basis.

 

Global Reporting Initiative (GRI)

  • GRI 2-7 (General Disclosures)
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Part-time employees DT Group in Germany KPI

The percentage of part-time employees came to around 13 percent in 2023, and thereby remained stable with respect to the previous year.

 

Global Reporting Initiative (GRI)

  • GRI 2-7 (General Disclosures)

 

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Social

  • Digital society Voluntary & financial commitment Corporate culture & the workplace Employee relations Employee satisfaction Diversity Demography & company pension scheme Training & development Occupational health & safety Headcount & part-time work Staff restructuring Ideas management

    • Highlights

    We are working on behalf

    of an online world in which all people

    can participate and coexist in

    keeping with democratic principles

    We are working on behalf of an online world in which all people can participate and coexist in keeping with democratic principles

    Via our “No hate speech” initiative, we once again reached a great many people (about 865 million media contacts), including the many opinion leaders and educators (about 5.7 million people) we contacted directly.

    Our “ShareWithCare” campaign also reached a great many people – and it has played an important role, worldwide, in discussion about online sharing of photos of children. With over 250 million media contacts, ShareWithCare has successfully raised awareness about issues surrounding online sharing of children’s photos and data.

    Also, via programs such as Teachtoday and Scroller, we have continued working to promote media literacy in people of all ages, always with the aim of helping people navigate cyberspace safely, securely and with confidence.

    More than 200 000 people work at Deutsche Telekom – and every one of them is unique. This diversity is our strength. In keeping with our understanding of diversity, we offer our employees many ways to keep developing and growing professionally and personally. Thanks to such efforts, our employees’ satisfaction levels remain high: In 2023, our “engagement score,” which is calculated on the basis of responses in subject areas such as mood, employer attractiveness, brand identity, and inspiration, totaled 76 percent.

    Detailed examples of our progress in 2023, described from the perspectives of both the Group and our segments, are presented in the subsections.

    Highlight numbers

    Highlight numbers

    Progress of selected KPIs in  2023

    • 2022 2023
    • Community Contribution 2 346m. € 1 504m. €
    • Beneficiaries – Focus Topics 41m. 51m.
    • Reach – Focus Topics 2 070m. 1 734m.
    • Employee satisfaction 78% 76%
    • Proportion of women in middle and upper management 28.1% 27.9%

    Topic overview

    Digital society Voluntary & financial commitment Corporate culture & the workplace Employee relations Employee satisfaction Diversity Demography & company pension scheme Training & development Occupational health & safety Headcount & part-time work Staff restructuring Ideas management

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    Social in the topic specials

    Find out more about the topic Social in the topic specials

    Teaser

    Digital Democracy

    More Specials

    Media literacy Digital Democracy Gaming Digitalization in Crises Diversity New world of work Culture Health care