Stakeholder management

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Our stakeholders

Our interaction with stakeholder img groups helps us find support for our concerns. In addition, it provides input that helps us recognize key trends early on. Also, it facilitates our innovation processes. The “Design for All” sounding board is a current example of our efforts to actively include our stakeholders. The sounding board, staffed with external experts, advises us on ways of making our products and processes more accessible and easier to use.

The following overview sets out who our stakeholders img are and what matters to them most:

Analysts, investors
and their representatives
Customers, potential
customers and their representatives
Business sector
and its representatives
Science, research
and education
NGOs and special
interest groups
Media
Politics
Employees, potential
employees and their
representatives
Suppliers
Deutsche Telekom stakeholders

Analysts, investors and their representatives

  • TOP-SUBJECTS:
  • Energy consumption and mix
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Anti-corruption and anti-bribery
  • Protecting privacy/data protection
  • Stakeholder groups:
  • Private investors
  • Funds img, asset managers and analysts
  • (SRI img) rating agencies
  • Analyst organizations and associations
  • Institutional investors

Customers, potential customers and their representatives

  • TOP-SUBJECTS:
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Protecting privacy/data protection
  • Access to the information society
  • Stakeholder groups:
  • Youngsters and young adults
  • Families
  • Middle-aged people
  • Senior citizens
  • Small and medium-sized enterprises
  • Large corporations
  • Public authorities
  • Consumer organizations and segment-specific interest groups

Business sector and its representatives

  • TOP-SUBJECTS:
  • Energy consumption and mix
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Resources used & circular economy
  • Waste, disposal, and recycling methods
  • Health and safety
  • Non-discrimination and diversity
  • Collective bargaining, freedom of association, and social dialog
  • Anti-corruption and anti-bribery
  • Protecting privacy/data protection
  • Access to the information society
  • Stakeholder groups:
  • DAX-listed companies
  • Other large corporations
  • Small and medium-sized enterprises
  • Trade and industry associations
  • Cooperation partners
  • Competitors

Science, research and education

  • TOP-SUBJECTS:
  • Energy consumption and mix
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Resources used & circular economy
  • Waste, disposal, and recycling methods
  • Health and safety
  • Protecting privacy/data protection
  • Access to the information society
  • Stakeholder groups:
  • CR and sustainability research institutions
  • Political and business research institutions
  • Universities
  • Schools
  • Day care centers
  • Student organizations and university associations
  • ICT img, sociology and design research institutions

NGOs and special interest groups

  • TOP-SUBJECTS:
  • Energy consumption and mix
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Resources used & circular economy
  • Waste, disposal, and recycling methods
  • Health and safety
  • Non-discrimination and diversity
  • Collective bargaining, freedom of association, and social dialog
  • Anti-corruption and anti-bribery
  • Protecting privacy/data protection
  • Access to the information society
  • Stakeholder groups:
  • Humanitarian organizations and charities
  • Business ethics groups
  • Multi-thematic organizations
  • Churches and their relief organizations as well as other religious and social groups
  • Foundations
  • Environmental and climate protection organizations

Media

  • TOP-SUBJECTS:
  • Energy consumption and mix
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Resources used & circular economy
  • Waste, disposal, and recycling methods
  • Health and safety
  • Non-discrimination and diversity
  • Collective bargaining, freedom of association, and social dialog
  • Anti-corruption and anti-bribery
  • Protecting privacy/data protection
  • Access to the information society
  • Stakeholder groups:
  • Radio broadcasters, daily press, press agencies
  • Online media and social networks
  • Publishers
  • Journalist associations/media groups
  • ICT and communications

Politics

  • TOP-SUBJECTS:
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Health and safety
  • Collective bargaining, freedom of association, and social dialog
  • Anti-corruption and anti-bribery
  • Protecting privacy/data protection
  • Stakeholder groups:
  • Players at national level
  • Embassies and consulates
  • Supervisory and regulatory authorities
  • Communities and their representatives
  • International organizations
  • Players at EU level and in the USA

Employees, potential employees and their representatives

  • TOP-SUBJECTS:
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Resources used & circular economy
  • Health and safety
  • Non-discrimination and diversity
  • Collective bargaining, freedom of association, and social dialog
  • Anti-corruption and anti-bribery
  • Stakeholder groups:
  • Employees
  • Managers
  • Board of Management
  • Applicants and prospective employees
  • Trade unions and works councils
  • Apprentices/trainees and students
  • Endowed chairs

Suppliers

  • TOP-SUBJECTS:
  • Energy consumption and mix
  • Greenhouse gas emissions, scopes 1, 2, 3
  • Resources used & circular economy
  • Health and safety
  • Anti-corruption and anti-bribery
  • Stakeholder groups:
  • Auditors and certification bodies
  • Suppliers
  • Consultants
 

 

Global Reporting Initiative (GRI)

  • GRI 2-29 (General Disclosures)
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Formats for stakeholder engagement

We encourage stakeholder img engagement in our corporate activities. With this in mind, we developed an appropriate strategy in 2011. It is based on the three AA1000 img principles developed by AccountAbility, a non-governmental organization: materiality, inclusivity, and responsiveness. Our compliance with these principles was reviewed and confirmed by an auditing company in connection with the introduction of our 2013 Strategy. In the 2023 reporting year, we intensified our dialog with our employees – for example, via our Green Pioneers Day – with a view to making our internal processes even more sustainable.

We used a case-based relevance analysis to identify the type and intensity of our stakeholder engagement. The more relevant a stakeholder group is to the topic or project concerned, the more intensive the engagement of that stakeholder group can be. Depending on the intensity, we make a distinction between three types of engagement: participation, dialog, and information.

Formats for stakeholder engagement

Participation
Dialog
For more information, please click on the segments.

The feedback that we receive from our stakeholders img is incorporated into our CR activities and also affects the CR program.

 

 

Global Reporting Initiative (GRI)

  • GRI 2-29 (General Disclosures)
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Overview of memberships and collaborations

Overview of memberships and collaborations as part of our sustainability commitment:

Business and industry associations

Bitkom

Bundesverband der Deutschen Industrie e. V. (BDI) (The Voice of German Industry)

European Telecommunications Network Operators’ Association (ETNO) 

Forum Nachhaltige Entwicklung der Deutschen Wirtschaft e. V. (econsense) 
(Forum for Sustainable Development of German Business)

GSM Association (GSMA)

Next Generation Mobile Network (NGMN)

International Telecommunication Union (ITU)

TM Forum

Organizations for protecting the climate and the environment

B.A.U.M. e. V.1 (German environmental management association)

Climate Neutral Data Center Pact

Eco-Rating Consortium

European School of Management and Technology (ESTM)

Global e-Sustainability Initiative (GeSI) 

Joint Alliance for CSR (JAC)

Lenovo 360 Circle

RE100 

Solar Impulse Foundation

Stiftung KlimaWirtschaft (German CEO Alliance for Climate and Economy)

UN Climate Change Global Innovation Hub

UN Global Compact

The Climate Choice

Organizations for societal topics

Aktion Deutschland Hilft e. V.

Amadeu Antonio Stiftung

Bundesarbeitsgemeinschaft der Senioren-Organisation (BAGSO) 
(German Association of Senior Citizens’ Organizations) 

Business Council for Democracy (BC4D)1

Diversity Charter

Charter of Digital Networking1

CORRECTIV1

Das NETZZ

Deutschland sicher im Netz (DsiN) (Making Germany safe on the net) 

Digitale Helden(Digital Heroes)

Diskutier mit mir e. V.1 (Discuss with Me)

DKMS1

EDAD Design für alle e.V.1

Europäische Akademie für Frauen in Politik und Wirtschaft Berlin e. V. (EAF Berlin) (European Academy for Women in Politics and Science Berlin)

esports player foundation

feelee

FemTec 

Freunde fürs Leben e. V.1 (Friends for Live) 

Gesicht Zeigen! Für ein weltoffenes Deutschland e. V. (Show your face) 

     

Global Digital Women

HateAid

ichbinhier e. V.1

IST Germany

JUUUPORT e. V.1

Kompetenzzentrum Technik - Diversity - Chancengleichheit e. V. (kompetenzz) (Competence Center Technology - Diversity – Equal Opportunity)

Managerfragen.org(Manager Questions)

100% MENSCH1 (100% Human)

Nummer gegen Kummer1 (youth counseling line)

Sozialhelden e. V.

TelefonSeelsorge1 (crisis hotline)

UN Women Deutschland e. V.1

Research institutions

Ben-Gurion University

Deutsches Zentrum für Luft- und Raumfahrt (German Aerospace Center)

Forschungsinstitut für Kraftfahrwesen und Fahrzeugmotoren (Research Institute for Automotive Engineering and Powertrain Systems Stuttgart)

Fraunhofer Institut

Handelshochschule Leipzig (Leipzig Graduate School of Management)

Helmholtz-Zentrum für Umweltforschung (Helmholtz-Centre for Environmental Research)

Umwelt Campus Birkenfeld (Environmental Campus Birkenfeld)

Cooperation with universities: Martin-Luther-Universität Halle-Wittenberg, University of Freiburg, Paderborn University, University of Stuttgart, TU Darmstadt (Technical University of Darmstadt)

 

1 Website only available in German

 

Global Reporting Initiative (GRI)

  • GRI 2-28 (General Disclosures)
  • GRI 2-29 (General Disclosures)
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Strategy

  • Tim Hoettges

    Foreword by Tim Höttges

    Finding solutions

    means finding the courage

    for open dialog, even beyond

    the boundaries of a company.

    Let’s all dare to be

    more transparent!

    Finding solutions means finding the courage for open dialog, even beyond the boundaries of a company. Let’s all dare to be more transparent!

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