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Financial personnel indicators

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Revenue per employee KPI

Revenue per employee increased by around 0.9 percent to EUR 547 000 in 2023. In Germany, the revenues per employee increased by about 6 percent. This contrasted with a slight decrease by 0.8 percent internationally.

You can find further information in the HR Factbook.

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Personnel costs and personnel cost ratio KPI

in bn. € 2016 2017 2018 2019 2020 2021 2022 2023
a) Sales are allocated to the Germany/international breakdown from an HR perspective and thus according to the location of the employees (FTE img). In the annual report, sales are allocated to the country in which they were generated. The calculation is based on rounded million figures.
b) The value has been corrected compared to the previous year's published value.
Personnel costs in the Group 16.5 15.5 16.4 16.7 18.9 18.5 19.4 19.1
of which: Germany 9.8 8.5 9.2 8.7 8.8 8.5 8.4 8.2
Special factors 1.5 0.6 1.2 1.0 1.8 0.9 1.4 1.6
Personnel costs in the Group adjusted for special factors 14.8 14.9 15.2 15.7 17.0 17.6 18.1 17.5
Net revenue 73.1 74.9 75.7 80.5 101.0 107.8 b) 114.4 112.0
of which: Germany a) 25.3 25.2 25.0 25.2 25.2 25.4 b) 26.0 26.4
Adjusted personnel cost ratio Group (total. in %) 20.3 19.9 20.1 19.5 16.8 16.3 b) 15.8 15.6
Adjusted personnel cost ratio Germany (in %) 32.9 32.1 33.0 31.6 30.7 30.2 b) 29.3 b) 28.2
 

Personnel costs are defined as basic personnel costs (wages, salaries) plus ancillary personnel costs (social costs). This figure is adjusted for special factors in conjunction with staff restructuring measures (specific staff reduction instruments). The personnel cost ratio represents personnel costs as a proportion of revenue. The development of this ratio serves as a benchmark for company business. In the Group, the personnel cost ratio fell again this year. Following a record low last year, the ratio fell again this year by 0.2 percentage points to 15.6 percent. This is primarily a result of the reduced headcount.

The disadvantage of the personnel cost ratio is that it ignores external personnel costs. Therefore the total workforce costs ratio is more meaningful for the management of personnel costs at Deutsche Telekom.

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HR EBITDA (Ratio) KPI

The “HR EBITDA” of Deutsche Telekom Group (excluding T-Mobile US) puts into ratio the calculated earnings per employee with the investments in training per employee.

  2021 b) 2022 2023
HR EBITDA = EBITDA per employee (€/FTE img) / Training expense per employee (€/FTE)
a) DT Group without T-Mobile US
b) The value was corrected compared to the information published in the previous year’s report.
EBITDA (m€ adjusted) a) 15 783 15 548 15 507
EBITDA per employee (€/FTE) a) 108 523 111 319 113 210
Training budget (m€) a) 79 75 78
Training expense per employee (€/FTE) a) 542 534 572
HR EBITDA a) 200 209 198
 
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Human Capital ROI KPI

The “Human Capital Return on Invest (ROI)” illustrates the company’s return on investment in human capital by building a ratio between revenue, OPEX and the internal workforce costs  (IWC).

  2020 2021 2022 2023
Human Capital ROI = (Total Revenue - Total OPEX) / HR OPEX (Total internal workforce)
Total Revenue (m€) 100 999 108 794 114 413 111 985
Total OPEX (m€ adjusted) 61 543 66 645 69 867 66 037
Internal Workforce Costs (IWC) (m€ adjusted) 17 017 17 556 18 080 17 526
Human Capital ROI 3.32 3.40 3.46 3.62
 
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Total Workforce Costs KPI

In bn. €   2018 2019 f) 2020 2021 2022 2023
a) Total workforce cost: external workforce cost + personnel cost adjusted for special factors
b) Internal workforce cost
c) Personnel cost
d) External workforce cost: cost of leased and temporary workers + cost of freelancers and consultants
f) The value for 2019 has been corrected compared to the previous year's published value.
TWC a)   17.1 17.5 19.1 19.6 20.3 19.5
of which: Germany 9.0 8.7 8.3 8.3 8.3 8.2
  IWC b) (PC c) adjusted) 8.1 7.9 7.7 7.7 7.6 7.4
  EWC d) Leased and temporary workers 0.05 0.04 0.03 0.02 0.03 0.02
  EWC d) Freelancers and consultants 0.8 0.75 0.5 0.6 0.7 0.7
of which: international 8.0 8.8 10.7 11.3 12.1 11.3
  IWC b) (PC c) adjusted) 7.1 7.7 9.3 9.9 10.5 10.1
  EWC d) Leased and temporary workers 0.2 0.2 0.2 0.2 0.2 0.1
  EWC d) Freelancers and consultants 0.8 0.9 1.2 1.3 1.4 1.1
 
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Total Workforce Ratio KPI

Total workforce management allows HR to be managed in a holistic manner, enabling qualitative and quantitative personnel planning over the long term. The total workforce ratio describes the relationship between all personnel expenditure and revenue. This means: if the ratio has fallen in comparison with the previous year, either revenue has remained constant while total workforce costs have gone down, or revenue has increased with stable total workforce costs.

Deutsche Telekom’s total workforce ratio improved again in 2023. The adjusted ratio for the Group as a whole dropped by 0.4 percentage points in 2023 compared with the previous year. While total revenue decreased by 2.1 percent (EUR 2.4 billion) in 2023, total workforce costs declined by around 3.9 percent year-on-year.

in bn. € PA a) adjusted 2023 EWC b) 2023 TWC c) 2023 Revenue d) 2023 TWQ e) adjusted 2020 TWQ e) adjusted 2021 TWQ e) adjusted 2022 TWQ e) adjusted 2023
a) Personnel cost
b) External workforce cost: cost of leased and temporary staff + cost of freelancers and consultants
c) Total workforce cost: external workforce cost + personnel cost adjusted for special factors
d) The allocation of revenue to form the ratios is based on the HR perspective and thus on the location of the employees (FTE img). In the annual report, revenue is allocated according to the country in which the revenue was generated.
e) Total workforce quote = TWC/revenue
Germany 7.4 0.7 8.2 26.4 33.1% 32.2% 31.9% 31.1%
International 10.1 1.2 11.3 85.6 14.2% 13.7% 13.7% 13.2%
Group (total) 17.5 1.9 19.5 112.0 18.9% 18.1% 17.8% 17.4%
 
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benchmarking tool

Through our interactive benchmarking tool, important facts and figures of our national companies can be analysed and compared.

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Economy

  • Sustainable finance Suppliers Sustainable & innovative products Network expansion Customer satisfaction Consumer protection Data protection & data security Financial performance indicators Financial personnel indicators

    • Highlights

    At Deutsche Telekom, everything starts with

    the network. Having access to state-of-the-art

    technologies is a precondition for economic

    performance and participation in a

    knowledge and information society.

    At Deutsche Telekom, everything starts with the network. Having access to state-of-the-art technologies is a precondition for economic performance and participation in a knowledge and information society.

    That is why we are continuing to rapidly expand our infrastructure and improve transmission speeds with new, secure technology. We invested more than EUR 16 billion Group-wide in 2023, primarily in setting up and operating networks. This is in addition to the investments that we make in acquiring mobile spectrum.

    At Deutsche Telekom we put people front and center, especially our customers and our employees. Worldwide, Deutsche Telekom employees ensure that our networks run smoothly and our customers receive the best service. In this way, we made it into the top 10 of the world’s most valuable brands in 2023. When it comes to telecommunications companies, we occupy the number 1 spot worldwide, remaining Europe’s most valuable corporate brand.

    When rating agencies give high marks to our social and ecological commitment, the T-Share is included in the financial market’s sustainability indexes. In 2023, the T-Share was once again listed in indices such as the renowned CSA-based DJSI World and DJSI Europe.

    Further detailed examples of the progress we made in 2023 can be found in the subchapters – from the Group’s perspective and from that of our segments.

    Highlight numbers

    Highlight numbers

    Progress of selected KPIs in  2023

    • 2022 2023
    • Investments in building and operating networks Group-wide 21bn. 16bn.
    • Customer satisfaction TRI*M 75.0 points 76.2 points
    • Sustainable revenue share 42% 43%
    • Proportion of T-Shares held by investors with ESG criteria 31.3% 32%
    • Procurement volume verified as non-critical 64.1% 66.2%

    Topic overview

    Sustainable finance Suppliers Sustainable & innovative products Network expansion Customer satisfaction Consumer protection Data protection & data security Financial performance indicators Financial personnel indicators

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