Janice V. Kapner
EVP & Chief Communications and Brand Officer
T-Mobile US, Inc.
At T-Mobile US, the Un-carrier has long stood for changing wireless for good – and that includes DOING GOOD on behalf of our customers, employees, society, and our planet. Following our merger with Sprint, we are using our combined network, scale, and resources to deliver on our commitment to not just be a bigger company, but be a BETTER one.
This commitment is centered on our pursuit to build a more connected, equitable, and sustainable future for all.
And it all starts with our network. Over the last year and half, we have been hard at work to deliver a nationwide 5G network. And now, we are leveraging this 5G leadership to create a more connected, digitally equitable future to truly deliver 5G For All.
Through Project 10Million, our 10.7 billion-dollar commitment to close the homework gap in the United States, we’ve connected more than 3 million K-12 students across the country to bring critical and affordable wireless connectivity to underserved and low-income communities during a time when learning from home has never been more important.
100% renewable energy
We reached our goal to source 100% of our total electricity usage with renewable energy by end of 2021.
3.2 million students connected
We connected 3.2 million students to help bridge the digital divide.
Key facts at a glance
|Markets, business areas and market share||T-Mobile US is active in the U.S. market and in Puerto Rico. T-Mobile US is the second largest mobile provider in the United States (in terms of customer numbers).|
|Number of customers||Approx. 106.9 million|
|Number of employees||More than 75 000|
|Shareholding of Deutsche Telekom AG since||2001|
|Please refer to the internet for further information|| T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Washington, T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. |
For more information please visit: http://www.t-mobile.com.
|Local CR reports||2020 Corporate Responsibility Report|
Awards and memberships
T-Mobile is consistently recognized for taking care of its customers and creating a great work environment. The best in wireless:
- 2021 FICO Decisions Awards: FICO Industry Vanguard Award
- J.D. Power: 2021 US Wireless Customer Care Mobile Network Operator Performance Study – Volume 1
- Ookla: Q1 Speed Test: T-Mobile has the fastest 5G speeds and offers a 5G connection more often than anyone else
- Open Signal:
- 5G User Experience Report, April 2021: T-Mobile has fastest 5G upload and download speeds, customers get a 5G signal more often that customers on other networks
- 5G User Experience Report, January 2021: T-Mobile has fastest 5G upload and download speeds, customers get a 5G signal more often that customers on other networks
A best place to work:
- Comparably: Best Global Culture, Best Place to Work in Seattle, Best Marketing Team
- Forbes: America’s Best Employers
- Fortune: Top 100 Companies to Work for
- Glassdoor: Best Places to Work
- Human Rights Campaign: 100 percent Score Corporate Equality Index
- LinkedIn 2021 Top Companies
- Puget Sound Business Journal: Corporate Champion of the Year
Community investment overview
We have the opportunity to be a force for good – for our customers, our employees, our society, and our planet. That is why T-Mobile is working to build a more equitable and sustainable future where everyone can fully participate, dream big, and thrive. By making bold moves that tackle the challenges facing our communities and our environment, and fostering a culture that’s inclusive, open and transparent, T-Mobile is driving meaningful change for the greater good.
Our key investment areas are:
- Engaging our employees
- Investing in youth
- Bridging the digital divide
- Supporting disaster response
- Supporting our veterans
- Protecting our planet
- Embracing diversity, equity and inclusion
Engaging our employees
Our employees serve as champions for their local communities. That’s why they’re at the heart of all the good we do. By supporting the causes they care most about, we’re able to help create vibrant communities.
Employee Matching Program
The T-Mobile Foundation Magenta Match program supports the causes that our employees are passionate about. The T-Mobile Foundation matches employees’ donations to thousands of charities, dollar for dollar. And, we don’t stop there, we also donate ten US dollars per volunteer hour that they complete, up to a combined USD 2 000 per calendar year.
To support and welcome all new T-Mobile employees, we seed their giving accounts with USD 25 each to donate to the causes of their choice.
Huddle Up Employee Volunteer Grants Program
The Huddle Up Program did not run in 2021 due to COVID-19 safety regulations but we will be launching an evolved program in 2022. The legacy program encouraged T-Mobile employees nationwide to self-organize in small teams to support youth focused nonprofits through volunteering. Teams would apply to the T-Mobile Foundation for a USD 5 000 grant to support their youth-focused projects.
Supporting Employee Resource Groups
We believe in breaking down barriers and creating more understanding, so each year the T-Mobile Foundation works with the DE&I Employee Resource Groups (ERGs) to support the not-for-profit organizations they care about most.
In 2021, each of our ERGs selected a not-for-profit organization to receive 2:1 matching from the Foundation, doubling their impact potential. Each of these organizations also received a direct USD 20 000 grant from the Foundation. Together, we were able to make a combined donation of USD 247 822, benefiting the employee-selected organizations: One Tribe, Unbound, Southern Poverty Law Center, GLSEN, Special Olympics and Boys & Girls Clubs of America.
Investing in youth
At T-Mobile, we believe in not only changing the industry, but our communities for good. That is why we help remove barriers to connect today’s youth to tomorrow’s opportunities.
In 2021, T-Mobile, the T-Mobile Foundation and Ashoka, the world’s largest network of social entrepreneurs, concluded our third Changemaker Challenge, a nationwide contest that mobilizes the next generation of young visionaries. We invited trailblazing young adults to submit BIG ideas aimed at changing their communities for good. We received hundreds of applications which were then narrowed down to the top 16 winning teams in three categories: Technology, Environment, and Education. All 16 teams won USD 5 000 in seed funding and in October 2021, received a trip to T-Mobile’s headquarters to workshop their ideas, build a community of changemakers, and pitch their projects to the T-Mobile senior leadership.
Since launching Changemaker Challenge in 2018, more than 1 000 teams have entered with projects integrating everything from robots and sustainable inventions to Apps focused on solutions for topics like mental health, the collapse of bee colonies, flood warning systems, and gun-violence prevention.
Four finalists were selected from the winning pool of projects this year to compete for the grand prize and in the end, T-Mobile announced that not just one, but all four finalists would be selected to receive USD 15 000 seed money from the T-Mobile Foundation and more! The four winning projects were:
- Operation Serenity (Rochester, MN): An App that gives pediatric patients preparing for surgery peace of mind through kid-friendly simulations, informational videos and articles, and a personalized list of community resources. After interviewing surgeons, child life specialists, and pediatric surgery patients, the Operation Serenity team developed a prototype and conducted comprehensive user testing. They are now developing a more advanced version of the App and are building partnerships with hospitals in Minnesota to begin offering it to patients.
- Aquapods (San Jose, CA): A 100 percent plant-based, biodegradable sponge that combats water waste and leads to more fertile soil. Placed in garden beds, AquaPods soak up the excess water when a plant is watered; when the plant needs water, the sponges release the previously absorbed water through the scientific phenomena of diffusion and osmosis. Over 150 Aqua-Pods have been distributed and are currently in use in the United States, Kenya, and India.
- Medicine Encompassed (North Brunswick, NJ): A student-run not-for-profit organization working to solve the problem of underrepresentation in medicine. Medicine Encompassed bridges the gap between medical resources, education, and accessibility by developing curriculum and giving monthly presentations on STEAM, medicine, and other related topics. With the help of 470+ members, the Medicine Encompassed community has produced approximately 500 resources, 500 informative articles (still in process of publication) and over 400 lessons.
- Terracan (Bellevue, WA): A smart trash can and App that calculates your waste footprint to help reduce garbage. Through focus groups, the Terracan team learned that people often do not realize what is recyclable and compostable, and therefore often throw away items unnecessarily. But, if they’re aware, their behavior will shift.
T-Mobile believes that black history is American history and we recognize how important representation is for minorities, especially for youth. That’s why the T-Mobile Foundation decided to honor Juneteenth 2021 by partnering with the Northwest African American Museum to expand the Knowledge is Power children’s book giveaway program to distribute 7 500 books that focus on black history to 14 black history/cultural museums across the nation.
Supporting disaster response
When disasters impact our customers and communities, connectivity is a crucial lifeline to loved ones – and for first-responders and aid agencies. That is why we are focused on building ever greater resiliency into our network operations and providing on-the-ground emergency support to communities in times of need.
We take a comprehensive approach to disaster preparation and response, always hoping for the best but making sure we anticipate and plan for the worst. We partner closely with national weather forecasters to monitor for climate-related emergencies. Once a storm hits, our investments in our network’s resiliency and infrastructure prove critical.
Meanwhile, our Network Response Teams are always on standby – 24/7/365 – prepared to respond quickly and nimbly to any service disruptions. Over the past year, we invested even more to further increase our network emergency response capabilities, doubling the size of our emergency management fleet of satellite-enabled vehicles and expanding our relief teams that provide crucial support to impacted communities.
In 2021 when Hurricane Ida hit the southeast portion of the United States, our community support teams traveled across Louisiana to provide supplies, including thousands of phone chargers, charging cables, and pre-activated devices to help residents stay connected. We also offered free talk, text, and unlimited data to customers in selected areas of Louisiana and Mississippi who were not on unlimited talk, text, and data plans. We also continue to leverage our network to engage our employees and customers to participate in text-based fundraising efforts for relief agencies and disaster response partners.
The transition from the military to the civilian workforce is difficult, but at T-Mobile, we look beyond the traditional resumé when it comes to the true value veterans bring to our workforce. T-Mobile is committed to supporting our military and veteran employees and the community through the Veterans and Allies Network (VAN) which seeks to increase awareness around veteran culture, and the positive impact veterans add to the business.
T-Mobile is also proud to support our country’s military and show our appreciation for their service through a variety of customer programs, such as the Magenta Military discounted wireless plan, which is the best deal for military and veteran families. We have also made our biggest hiring commitment to hire 10 000 veterans and military spouses by 2023 and now, inclusive of veterans and veteran spouses the Un-carrier brought on board with the Sprint merger, we are pleased to share that we are over halfway there!
To further assist with the transition from military to civilian life, T-Mobile partners with not-for-profit organizations such as Hiring our Heroes, FourBlock and Warriors4Wireless to help fund essential career readiness programs and community support initiatives.
In 2022, T-Mobile has been recognized as a Military Friendly Employer and a Military Spouse Friendly Employer, the gold standard from GI Jobs Magazine that measures an organization’s commitment to the military community.
T-Mobile US energy strategy
Tackling climate change and building a more sustainable future demands bold action. That is why we have led the US wireless industry when it comes to setting science-based targets and investing in renewable energy.
Our renewable energy commitment
We have a tremendous opportunity to positively impact the environment and make a difference within our industry by responsibly managing our energy use and continuing to invest in renewable energy sources. In 2018, T-Mobile set an industry first by joining the RE100 pledge, committing to source renewable energy equivalent to 100 percent of our total electricity usage by the end of 2021. A few years and one historic merger later, we have achieved that goal.
In 2021, we continued to double down on our commitment to clean energy by entering into new renewable energy agreements and working with partners on existing solar and wind-farm projects, as additional locations became operational throughout the year. To match our electricity usage with renewable energy, our 2021 portfolio included eight virtual Power Purchase Agreements and a Green Direct program, 19 retail agreements, and unbundled Renewable Energy Certificate purchases that support projects throughout the country.
T-Mobile remains the ONLY major US wireless company signed onto RE100 and now that we have achieved our initial goal, we are not stopping there. We are continuing to leverage our size, scale, and network to invest strategically in renewable energy projects that will bring more clean energy online and to more communities, as well as allow us to further diversify and build our renewable energy portfolio. We’re proud to have maintained our industry leadership ranking on CDP’s 2021 Climate Change Questionnaire.
T-Mobile’s official Science-Based Target
T-Mobile was the first US-based telecom to set carbon reduction targets validated by the Science-Based Target Initiative. In 2021, the company’s targets included a goal to achieve a reduction of 95 percent in combined absolute Scope 1 and Scope 2 greenhouse gas emissions by 2025 from a 2016 baseline year and a goal to achieve a 15 percent reduction in Scope 3 greenhouse gas emissions per customer by 2025 from a 2016 baseline year.
Energy efficiency projects
T-Mobile’s energy team researches and designs innovative ways to boost efficiency and cut energy across our entire business. Here are some ways we are optimizing the operation of our network:
- Installed ENERGY STAR certified LED Lighting was present at over 130 new corporate stores.
- At our retail stores, we made a number of efficiency improvements including:
- Energy management system (EMS) upgrades at over 2 100 sites.
- LED and lighting control upgrades at over 580 sites.
- Proactive rooftop unit (RTU) replacements with more energy-efficient models at over 280 sites.
- At our critical facilities, we carried out power monitoring upgrades at several sites.
- At our headquarters, we invested in EV charging stations to support and encourage our employees to use electric vehicles when commuting.
Device Reuse and Recycling
Part of protecting the environment and preserving natural resources means responsibly addressing electronic waste (e-waste), which includes the devices our customers used to stay connected every day. Since cell phones and other devices contain precious metals, recycling not only conserves these materials, but also reduces greenhouse gas emissions.
T-Mobile customers can bring any make or model smartphone, tablet, smartwatch, hotspot or IoT item into select stores to be recycled for free. They can also trade in eligible devices and accessories for great deals on the latest technology. These trade-ins are resold and reused. In 2021, T-Mobile collected millions of devices for reuse, resale, and recycling, including phones, smartwatches, tablets, hotspots , and IoT items. Our suppliers and partners that repair and recycle these devices are required to be certified to the industry-leading R2 standard, which provides a common set of processes, safety measures, and documentation requirements. As we continue to invest in sustainable solutions for prolonging device life and reusing devices and device parts, we look forward to deepening our partnerships with our vendors to expand our e-waste diversion efforts.
2021 Season of Giving campaign
Each year during thevacations, T-Mobile kicks off its Season of Giving campaign to rally employees, customers and fans around a collective giving goal. In 2021, we raised money for Pay Away the Layaway (PAL) to help parents and military families purchase vacation gifts and essentials on Layaway for their children, making the vacations a little brighter our communities.
With the help of our employees, customers, and fans we donated USD 1 000 000 to PAL and through events around the country paid off more than 5 000 Layaways for families.
Embracing diversity, equity and inclusion
Diversity, equity, and inclusion (DE&I) are rooted in our culture of belonging and have always been at the center of everything we do. In 2021, we launched the Equity In Action (EIA) Plan, which is T-Mobile’s five-year plan that spans the values we live by, how we invest in and provide opportunities for our employees, the products and services we offer, the suppliers we do business with, and how we advocate for our communities. EIA offers a roadmap that inspires us to lead by example, put people first and ensure DE&I remains at the center of everything we do.
We listened to our employees, external key stakeholders and customers to inform our Equity In Action Plan which focuses on three key areas: Talent, Culture, and Brand. These areas are supported by the actions and tactics included in the five-year roadmap, which includes the DE&I MOU Commitments, DE&I learning strategy, and DE&I Supplier Diversity efforts.
Our commitment to equity and inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Our diverse workforce allows us to better serve our diverse customer base.
Empowering Employee Action
DE&I at T-Mobile started as a grassroots employee movement and has grown to be an enterprise-wide experience as well as a key component of our Workforce Recruitment & Retention strategy. Our goal is to think bigger, encourage employees to evolve from being supporters, to allies, and ultimately to act as inclusionists – living and breathing inclusion every day.
Our Inclusion Council is comprised of DE&I leaders from across T-Mobile. Working with over 55 nationwide inclusion and diversity chapters, the Inclusion Council drives awareness and encourages all members to be exactly who or what they want to be.
We’re repeatedly recognized for inclusion
We’re humbled by the acknowledgement we’ve received as an employer of choice for women, people of color, veterans, and members of the LGBTI and disability communities, having been named a top workplace with over 60 awards in 2021 alone, including a 100 percent score on the 2022 Human Rights Campaign Corporate Equality Index for the 10th year in a row.
Mobile has six DE&I Employee Resource Groups (ERGs) with the purpose of bringing employees together to talk about topics that matter – and inform the business on how to act to make a more inclusive workplace. Employee groups include the Accessibility Community, Veterans and Allies Network, Multicultural Alliance, Multigenerational Network, PRIDE, and Women and Allies Network. Our Multicultural Alliance has several sub-groups that bring together employees who identify with, or are allies of Indigenous, Asia Pacific, Hispanic/Latinx or Black groups.
Nearly 36 percent of our employees participate in the ERGs, and that number is growing every day. The success of our ERGs is measured by membership growth and engagement in various activities, which means there is an increase in demand and employees who are finding them beneficial. We know that on average, employees who are involved in at least one ERG have lower attrition rates, higher lateral transfer rates, and higher promotion rates.
Encouraging employees to support their communities
T-Mobile has participated in thousands of activities over the past three years that align with our DE&I Employee Resource Groups. This includes local volunteering and community events, or larger, company-wide events like Pride, Juneteenth and Black History Month, Veterans Day, Mental Health Awareness Month, Women’s History Month, Hispanic Heritage Month, and so much more!
Creating space for conversation
At T-Mobile, we pride ourselves on challenging convention and being trailblazers – and we’re also aware that there are a lot of trailblazers out there we can listen to, learn from, and be inspired by! In August 2018, we launched a speaker series called Talking with Trailblazers, where employees can hear unique experiences and points of view from some of the most diverse and innovative guest speakers in the country.
Talking with Trailblazers, inspires us to listen and learn from the diverse perspectives of leaders inside and outside of our company, creating an open dialog about the timely issues impacting our communities. Throughout the past year, conversations included how to be antiracist with author and professor Dr. Ibram X. Kendi, confronting racial inequality with Equal Justice Initiative Founder Bryan Stevenson, and being civically engaged with Voto Latino Co-Founder and actress Rosario Dawson.
Overall, more than 25 000 employees tuned in live over the course of 2021. From Black History Month to Veterans Day, Mental Health Awareness Month to Pride Month, and Women’s Equality Day to Autism Acceptance Month, and so much more, we place an emphasis on amplifying important moments inside and outside our walls to inspire learning, celebration, and allyship year-round.
Keeping ourselves accountable
T-Mobile is a values-driven company that believes in diversity and inclusion for our people, our customers, and the communities we serve – and we are committed to putting action behind our words. We have partnered with leading civil rights organizations to make promises to advance diversity, equity and inclusion in all aspects of our business.
In 2020, T-Mobile began a partnership with leading civil rights organizations to promise to embed diversity, equity and inclusion in every aspect of our business. Our partner organizations include National Urban League, League of United Latin American Citizens, National Action Network, UnidosUS, OCA-Asian-Pacific American Advocates, and Asian Americans Advancing Justice.
In addition to the partnership with the above organizations, T-Mobile also established partnerships with organizations to support efforts in California. Some of the groups represented in this council are the National Diversity Coalition, California Hispanic Chamber of Commerce, California Farmworker Foundation, Veterans in Business Network, LGBTQ+ and Greater Los Angeles African American Chamber of Commerce.
Please refer to the Internet for further information.
Closing the Digital Divide
Estimates on the number of American students who lack reliable connectivity outside the classroom range greatly, but what we know for certain is that this issue has affected millions – for many years. Education is meant to be the great leveler in our society, but in order for there to be more equal outcomes, there must be more equal access – and in this case, that means equal access to broadband connectivity even after students leave school for the day.
It’s why, even before the pandemic, T-Mobile saw the potential for taking the tremendous network capacity that our newly merged company would deliver and conceived a program that addresses this important Digital Divide issue, called the “Homework Gap,” at a size and scale that is truly historic. It is a program that, to our knowledge, is one of the largest and most ambitious programs ever launched by a non-governmental organization to get kids connected. The USD 10.7 billion Project 10Million, officially launched in 2020, now offers free Internet service and free mobile hotspots to under-connected households with school-aged children, aiming to reach up to 10 million eligible households over five years. The program offers school districts free and highly subsidized data plans that they can provide to their students for free.
The timing couldn’t have been more critical. When COVID-19 hit, students without reliable digital access were not only left behind – they were completely cut off from the classroom. For its part, the T-Mobile teams that had already worked with school districts across the country kicked into overdrive. All in, T-Mobile has connected 3.2 million students nationwide since the start in 2020.
That includes T-Mobile’s partnership with school and city officials to help close the Homework Gap for students in Oakland, California. With help from Project 10Million, the connectivity rate among students in the Oakland Unified School District (OUSD), one of the most diverse school districts in the US, improved from 12 percent to 98 percent – meaning nearly every student can now get online.
As much as T-Mobile has done so far to connect millions of students across the country, there are millions more to go. With Project 10Million’s second full school year underway in 2021 – the Un-carrier is just getting started.
But our commitment to be a more connected, digitally equitable world goes beyond bridging this critical gap for students. We are bringing 5G to ALL, including rural communities that have traditionally been left behind by a lack of connectivity and opportunity.
In addition to our digital equity work, we remain steadfast in our commitment to lead the industry with our focus on environmental sustainability. In 2018, T-Mobile set an industry first by joining the RE100 pledge, a commitment to source renewable energy equivalents to 100 percent of our total electricity usage by the end of 2021. A few years and one historic merger later, we have achieved our goal!
And we’re not stopping there! As we look to the future, we’ll continue to leverage our size and scale to invest strategically in renewable energy projects that will bring more clean energy online and to more communities, enabling us to further diversify and build our renewable energy portfolio.
As we move forward, the Un-carrier is committed to continuing to change wireless for good – as we work to build a bigger and better future for everyone. And we’re just getting started!