T-Mobile
US, Inc.
Janice V. Kapner
Executive Vice President & Chief Communications and
Corporate Responsibility Officer
T-Mobile US, Inc.
T-Mobile US’ mission is to be the best in the world at connecting customers to their world. At its core, this commitment is about ensuring that everyone, everywhere has access to the connectivity that shapes virtually all aspects of modern life.
This starts with our network, and in 2022, we accelerated our network deployment and made significant advances to bring 5G connectivity and broadband to rural and under-connected markets. Our investments in digital equity and empowerment continue to grow. Through December 2022, T-Mobile invested over USD 4.8 billion to bring free or significantly reduced Internet connectivity to over 5.3 million school-aged children through Project 10Million, our landmark 2020 commitment to end the Homework Gap, along with other educational programs. T-Mobile also became one of the first companies to join the Welcome.US CEO Council, with a commitment to provide 200 000 free lines of service to refugees coming to the United States.
Key facts at a glance
| Markets, business areas and market share | T-Mobile US is active in the US market and in Puerto Rico. T-Mobile US is the second largest mobile provider in the United States (in terms of number of customers). | |
| Number of customers | 111 755 million (as of 3Q 2022) | |
| Number of employees | 75 000 (as of 31 December, 2021) | |
| Shareholding of Deutsche Telekom AG since | 2001 | |
| Certifications | ISO 14001 | |
| Please refer to the internet for further information | T-Mobile US Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE | |
| Local CR reports | 2021 Corporate Responsibility Report (t-mobile.com) |
Awards, memberships and collaboration/participation in political dialogues (national/international)
EPA Green Power Leadership – #3 in 2022; for the telecommunications industry we are #1. Also won top CRS AWARD (policy division of GPL) "Market Development" for our rinse-and-repeat approach to community solar.
Supply Chain NOW: Supply and Procurement Awards – Won for “Reimagining the Power of Procurement” for rinse-and-repeat community solar initiative
Carbon Disclosure Project (CDP) – Recognized as a member of the “A-List” earning an A- in 2022
JUST Capital – JUST Capital Rankings 2022, ranked #1 company in US telecommunications for environmental action
Human Rights Campaign – 2022 Human Rights Campaign Foundation Corporate Equality Index
Forbes – America’s Best Employers 2022
Disability:IN – Employer of the Year, 2022 Disability Equality Index
Fortune – Fortune 100 Best Places to Work
Forbes/Statista – Best Employers for Diversity
JUST Companies – JUST Companies Rankings 2023, ranked #20 among America’s MOST Just Companies
ESG Approach
T-Mobile’s business operations have significant impacts on the way society lives, works, learns, and engages with the world. That’s why our environmental, social, and governance (ESG 
) approach is guided by a bold aspiration to create a connected world where everyone can thrive.
That means responsibly operating our business to create long-term value for our most important stakeholders while never losing sight of our opportunity to leverage our size, scale, technology, and the power of our brand to be a force for good.
We actively manage and address a range of ESG matters – from providing equitable access to connectivity, to championing diversity, equity, and inclusion in our workforce and society, and sustainably managing our environmental footprint as we continue to grow.
Fundamental to this work is our ongoing commitment to responsible business practices that promote accountability, transparency, and ethical conduct.
The four pillars of our ESG framework are:
- Equitable Opportunities – We are proud champions and advocates of diversity, equity, and inclusion – within our walls and out in the world. We are a stronger company when every employee feels valued for who they are and equipped to constantly innovate and offer the best for our customers. That’s why we’re committed to providing equitable opportunities for all.
- Digital Empowerment – We connect people. It’s our mission and our passion, because we fundamentally believe that access to connectivity and the digital skills to navigate our world have become two of the most important differentiators of societal equity today. That’s why we’re empowering people with essential connections, tools, and skills needed to succeed in today’s digital world.
- Thriving Planet – We recognize that our innovative products and services that provide connectivity to our customers also have an impact on the environment. By taking bold steps now to reduce our environmental footprint, we can help create a more sustainable future for everyone. That’s why we’re mobilizing our resources, people, and partnerships to support a thriving planet.
- Responsible Business – Underpinning our strategic areas of focus is our commitment to doing things the right way, always. That means being uncompromising in our ethical code and upholding strong corporate governance policies and practices that help us earn and keep the trust of our customers, employees, and the communities we serve. Winning is important to us – but how we get there matters.
Equitable Opportunities
Our people are the heart and soul of the Un-carrier. So, we embed DE&I in all we do, from hiring and employee development, to our culture and Equity In Action plan – to keep breaking down barriers and creating a more inclusive workplace.
Diversity, equity, and inclusion
We launched our five-year Equity In Action (EIA) plan to put DE&I at the center of everything we do for our employees, our customers, and our communities.
We built EIA by listening to our employees. Their feedback identified areas where we needed to evolve, shift, and align as an organization. This plan is anchored to what matters most:
- TALENT – We are stronger and more innovative as a result of our diversity. That’s why we’re equitably expanding opportunities for talent by enhancing our hiring and development programs.
- CULTURE – We live our One Team Together value by creating a culture of respect and belonging. That's why we engage employees, listen, solve pain points, educate, and take action.
- BRAND – We all win when our communities thrive. That’s why we drive equity by investing in our communities through our Foundation, our partners, ERGs, and DE&I Chapters.
Digital Equity – We are differentiators of societal equity. That’s why we’re increasing digital equity by expanding access to connectivity, technology, skills development, and internships. We made 54 DE&I Promises as part of our EIA plan; as of December 2022, we achieved 32 Promises and are on track to deliver on the remaining 22 Promises.
Employee-led diversity
Our six Employee Resource Groups and four sub-affinity groups drive actions to solve business and employee pain points while celebrating the rich diversity of our employees’ culture, heritage, and experience. They foster a sense of belonging by sparking conversations, provide opportunities to develop leadership skills, and play a consultant role to the business.
Joining forces on a military hiring mission
We made a promise to hire 10 000 veterans and military spouses by 2023. In November 2022, we reached 84 percent of our goal and were again designated by Military Friendly® as a top Military Friendly Employer.
Learning and development
T-Mobile is known as a great place to advance your career. Our online learning portal provides access to mentoring, training, videos, books, job-search and interview tips, and more.
Digital Empowerment
From supporting community partners to investing in education initiatives and providing disaster relief, we empower people with the tools they need to make essential connections.
Project 10Million
Project 10Million is our USD 10.7 billion commitment to end the digital divide in education. This program provides free Internet service and free mobile hotspots to under-connected households with school-aged children, aiming to reach up to 10 million eligible households over five years. As a result of our education initiatives, we had connected 5.3 million students through December 2022.
As we look ahead, we’re working to leverage partnerships like Big Brothers Big Sisters of America to promote awareness of the program for more than one hundred thousand students and simplify registration.
Access and affordability
T-Mobile built our network to deliver the best 5G experience while providing more affordable options to families to support a more connected, equitable future.
- Connect by T-Mobile: The plan provides a low-cost option to help connect millions of low-income families and individuals.
- Small Town America: We plan to reach 99 percent of Americans with 5G coverage by the end of 2023.
- Connecting Heroes: Our 10-year commitment to provide free service and 5G access to first responder agencies – all public and not-for-profit state and local fire, 911, police and EMS departments – saving them up to USD 7 billion.
Extending a welcome to refugees with Welcome.US
In early 2022, T-Mobile’s Mike Sievert joined 35 other CEOs to form the Welcome.US CEO Council. Through this public/private partnership, refugees being resettled in the US are provided with products, services, job training, and employment opportunities. T-Mobile is contributing up to 200 000 lines of free, unlimited talk, text, and data for one year to incoming refugees.
Philanthropic support
In 2021, we donated more than USD 1.89 billion to communities across the US and Puerto Rico, including USD 32.8 million in charitable donations from the T-Mobile Foundation and the business and USD 1.86 billion of in-kind product and service donations. We match employee giving up to USD 2 000 in donations or volunteer hours. We also seed employees’ giving accounts when they join the company and at select times throughout the year. In 2021, our employees donated nearly USD 3.7 million and volunteered over 52 000 hours.
Thriving Planet
T-Mobile is taking ambitious steps to create a more sustainable future for everyone.
Climate
We’re proud to have recently announced our commitment to achieve net-zero emissions across our entire carbon footprint by 2040—a U.S. wireless industry first. This target has been validated by the Science Based Targets initiative (SBTi) using their Net-Zero Standard and includes near-term and long-term commitments to reduce Scope 1, 2 and 3 emissions 55 percent by 2030 and 90 percent by 2040, from a 2020 base year. Since we know we can’t go it alone, we also signed onto The Climate Pledge, a cross-sector community of companies and organizations working together to solve the challenges of cutting global carbon emissions for a sustainable future.
Sustainable energy management
Our approach to sustainable energy management includes investing in energy efficiency measures to conserve energy where possible and investing in renewable energy projects to account for the electricity we purchase.
As our customers’ data consumption continues to grow, our aim is to power our network more efficiently and avoid a corresponding increase in our energy consumption. To track this, we’ve set a bold goal of reducing our energy consumption by 95 percent per petabyte of data traffic by 2030 from a 2019 baseline.
We’re committed to minimizing the environmental impact from any energy we do use. In early 2018, we went ALL IN by joining RE100, a global corporate renewable energy initiative, and setting out to source ALL of our electricity from renewable energy sources by 2021—another U.S. wireless first. We achieved this goal on schedule in 2021, and again in 2022 and remain committed to maintaining this position while exploring new renewable energy projects to further diversify our portfolio.
Value chain
We are taking responsibility for our full carbon footprint by engaging stakeholders across our value chain to identify emissions hotspots and implement sustainability initiatives. We encourage our suppliers to set their own science-based emissions reduction targets, and we track supplier performance through regular assessments managed by EcoVadis .
Minimizing waste
We are committed to diverting as much waste from landfills as possible through recycling, composting, avoidance, and digitization across the business. For end-of-life treatment of devices, we enable responsible device recycling for customers through our Device Reuse and Recycling Program.
Responsible Business
We earn trust through uncompromising ethical conduct, socially and environmentally responsible business practices, and good governance.
Ethical conduct
Our Code of Business Conduct provides clear expectations on workplace conduct standards and legal guidelines, and training takes place throughout the year and is required of all employees and officers. This includes Data Safety and Privacy, Anti-Corruption, Health and Safety, Harassment and Discrimination, and Non-Retaliation policy.
Commitment to human rights
Our Human Rights Statement covers areas such as discrimination, working conditions, and freedom of expression. It is informed by international instruments, including the United Nations Guiding Principles on Business and Human Rights, the United Nations Universal Declaration of Human Rights, and the International Labour Organization’s 1998 Declaration on Fundamental Principles and Rights at Work. We consult with stakeholders to understand concerns and escalate them as needed.
Political engagement
We engage in the political process transparently and responsibly through corporate political contributions, contributions from an employee-funded political action committee, lobbying, and contributions to tax-exempt organizations. We annually publish a Political Engagement Report, which lists our contributions and trade association memberships.
Climate risk and oversight
T-Mobile’s network resilience strategy evaluates technology disruptions and climate-related impacts to mitigate risk. We track progress on network resiliency and evaluate our network sites for vulnerabilities to environmental change.
Data privacy
At T-Mobile, data privacy is built around five principles: trust, transparency, control, education, and protection. Our Privacy Center explains how customer data is used, how they can manage it, and more options to manage children’s online activities and screen time. We provide annual data privacy training and year-round awareness programs so employees keep customer data confidential.
Cybersecurity
We established the Cyber Transformation Office to lead our cybersecurity management, including cybersecurity technology, security protocols, monitoring and response operations, and compliance.
Responsible supply chain
We work with suppliers that operate in a responsible and sustainable way. We continue to strengthen the diversity of our suppliers to ensure a more resilient, and inclusive supply chain.
As the Un-carrier, we’ve also set audacious goals to expand our role as a champion for the planet. We achieved our industry-leading goal to source 100 percent of our electricity consumption from renewable sources, and also reached our first science-based targets (four years ahead of schedule!). So, we’re doubling down with new science-based targets to reduce absolute Scope 1, 2, and 3 GHG emissions 55 percent by 2030 from a 2020 base-year…AND reach net-zero emissions by 2040. This makes T-Mobile the FIRST in the US Telecommunications industry to announce a science-based commitment to become net-zero. As part of our sustainability efforts, we’re also continuing to improve our company’s energy efficiency by working towards our goal of 95 percent reduction in total energy consumption per data petabyte by 2030.
In addition to our work bridging the digital divide and having a positive impact on the planet, we’re focused on building an inclusive and diverse workforce of top talent that will drive our business forward. Our five-year Equity In Action plan puts DE&I at the heart of everything we do for our employees, customers, and communities. We’ve also made significant strides in our quest to embed DE&I across every aspect of our operations, including in workforce planning and in our supply chain. We’re proud to say that by the end of 2022, we had already achieved 32 of the 54 Promises in our Equity In Action Plan, including: announcing The IMPACT DE&I Award, increasing representation with diverse top talent at the Director+ levels, establishing the T-Mobile Supplier Mentor Protege Program, engaging with each functional group to develop and implement their DE&I Strategy aligned to Equity In Action, launching the second year of our One Team Together Learning Journey (DE&I learning), developing and launching programs such as Magenta Edge II in partnership with MBDA and The Next Tech Diversity Program, adding diverse representation to T-Mobile's Board of Directors, and investing in digital literacy programs.
This work is grounded in our commitment to responsible business operations. We continue to invest in our cybersecurity and privacy work to do everything we can to protect our customers and put them in control of their data. We have also expanded our compliance work to make sure our employees and partners are operating the right way, always.
At the Un-carrier, it’s simple: we are committed to doing our part to build a just and equitable world, where both people and the planet can thrive.